[Hiring] Provider Relations Specialist @Accanto Health

Role Description

As a Provider Relations Specialist, you will cultivate and manage referring provider relationships within a designated territory. You will collaborate with the client’s treatment team, internally and externally to provide comprehensive care coordination. You will also act as an internal liaison to foster and enhance the experience and outcomes for their clients and families. As a talented specialist, you will identify market strategies, build and deepen professional relationships, and optimize potential opportunities to expand The Emily Program’s community impact and patient engagement.

• Schedule: Monday-Friday (8:00 am-5:00 pm), some evenings and weekends as needed for travel, events, or conferences
• Location: Remote based, 70-90% Travel within the assigned territory (New York, Queens, Brooklyn, Long Island and surrounding areas as assigned)
• Requires permanent residence in the state of NY

Compensation Disclosure

• Starting salary range between $95,000-125,000
• Uncapped incentive compensation plan
• Final compensation offered will be within pay range based on qualifications/experience met for the position

How Provider Relations Specialist Empower Recovery

• Concierge Customer Service: Ensures the coordination of communication as an integral part of the treatment team, joining internal and external care providers to provide an ideal level of communication and a concierge level of client experience.
• Business Aptitude: Is the “CEO” of their own territory; builds, manages and executes a diversified, strategic business plan that includes tactical, measurable activities and branding opportunities that produce business results.
• Professional Relationship Development: Has the ability to continuously initiate professional relationships, connect interpersonally, leverage differentiators and maintain a mutually beneficial relationship.
• Results Driven: Drives territory initiatives with a self-motivated, self-governed approach; holding oneself accountable to tangible business and relational results through diverse, persistent outreach efforts.
• Client and Colleague Focused: Ensures our client’s and colleague’s perspectives are the driving force behind business decisions and activities, while ensuring that there is alignment with The Emily Program’s Core Values.

Role Responsibilities

• Demonstrate professionalism in interpersonal, verbal, and written communication skills with colleagues, clinicians, and all referral sources.
• Ability to analyze territory, develop a comprehensive outreach plan, and implement strategies to win back business, retain established and grow existing professional referral database.
• Develop and execute a written quarterly and annual business development plan within the designated territory to meet or exceed targets.
• Conduct face-to-face meetings with key decision makers to uncover needs, address barriers to treatment and create community partnerships.
• Develop new and emerging referral channels by creating opportunities to increase awareness of our services among providers, to increase program reach.
• Plan/attend conferences/networking events on behalf of The Emily Program.
• Plan and execute presentations and tours, customize them to the target audience.
• Respond immediately to service and referral inquiries and provide support to the referring professional and the family, from the first call through admission, ensuring communication and care coordination.
• Participate in Quarterly field rides with VP, Clinical Outreach.
• Manage expenses and company credit card tasks as designated by supervisor/administrator.
• Perform other duties as assigned.

Professional Qualifications

• 2+ years’ experience working in sales, business development, or account management.
• Experience working in behavioral health or eating disorder outreach is preferred but not required.
• Experience working with Salesforce or similar CRM tools.
• Must possess a current, valid U.S. Driver’s License.
• Must have reliable transportation.

Education Qualifications

• Bachelor’s degree preferred in marketing, communications, psychology, or social work, but not required.
• In the absence of a bachelor’s degree, high school diploma in addition to 4+ years of relevant experience.
• Clinical background preferred but not required.

Benefits

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
• Dental insurance (Delta Dental)
• Vision insurance (EyeMed)
• Short-term and long-term disability insurance
• Company-paid life insurance
• 401(k) plan available two months after start date
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
• Generous PTO plan accrues annually and begins with your first whole pay period, including seven paid holidays and one floating holiday.