[Hiring] Associate Relations Specialist @Mercy Health BSMH

Role Description

The Associate Relations Specialist provides timely advice and consultation to support consistent resolution of manager, associate, and labor issues in non-union and unionized settings. This includes:

• Providing clear policy interpretation, contract interpretation and administration.
• Performance management guidance.
• Aiding in associate disciplinary actions and investigations where necessary.
• Assisting associates with any employment concerns.
• Providing quality customer service by resolving inquiries, questions, and cases in a consistent, accurate, and timely manner.

Essential Job Functions include:

• Assisting managers with diagnosing and resolving issues through proper questioning and risk assessment.
• Applying HR knowledge, including policy/procedure of the Company, relevant contract, and applicable law.
• Educating managers on low/medium level risk issues.
• Maintaining a current working knowledge of legal guidelines and Ministry policies.
• Communicating with and influencing managers regarding enforcement of company policies & procedures.
• Investigating low/medium level risk issues by establishing investigation plans.
• Collaborating with multiple stakeholders while maintaining confidentiality.
• Handling complex and emotionally charged issues with composure.
• Effectively utilizing computer systems to capture facts and pull data for risk assessments.
• Initiating the process for reviewing employee concerns pertaining to a leader (Manager).
• Partnering with the Leave of Absence team to gather pertinent information.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Qualifications

• 4 year/Bachelor's Degree (Required)
• Specialty/Major Education: Human Resources or equivalent accepted; Business; Industrial Psychology
• Licensing & Certifications: PHR

Requirements

• Minimum of 2 years of Human Resources experience.
• Excellent customer service, communications, and interpersonal skills.
• Excellent listening skills and ability to probe based upon responses provided.
• Excellent oral and written communication skills.
• Ability to build rapport and communicate challenging information effectively.
• Skilled at interviewing employees, witnesses, and supervisors.
• Strong problem solving and conflict resolution skills.
• Ability to maintain highly confidential information.
• Regular, dependable attendance and punctuality.
• Knowledge of Federal and State Employment Law.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.
• Benefits may vary based on the market and employment status.