[Hiring] Partnerships Account Manager @Charlie Health

Role Description

The Partnerships Account Manager supports Charlie Health’s Partnerships team by ensuring top notch patient experience and referral source experience for our go-to-market channels. You’ll play a critical role in supporting patients’ journey into care with Charlie Health, while maintaining the accuracy and efficiency of our internal systems.

• Educate key stakeholders about our offerings.
• Address access barriers.
• Design programs tailored to the unique mental health needs of employee populations.
• Drive significant access for patients and referral sources.
• Communicate the value of our services within the corporate ecosystem.
• Support complex admissions and discharge workflows.
• Maintain data quality and provide top-tier customer service.
• Design, operationalize, and execute cross-functional workflows.

Qualifications

• Bachelor's degree in Business, Operations, Healthcare.
• 1–2 years of experience in an operations, administrative, or data-entry-focused role (healthcare experience a plus).
• Exceptional attention to detail and accuracy in managing data.
• Excellent organizational and time-management skills.
• Proficiency with CRM platforms (Salesforce experience preferred).
• Strong written and verbal communication skills.
• Ability to work independently and prioritize multiple tasks.
• Passion for Charlie Health’s mission to expand access to high-quality mental health care.
• Exceptional communication and deescalation skills.
• Resourceful with a natural ability to structure and solve ambiguous business problems.
• Proactive self-starter and natural multitasker.
• Ability to work flexible hours to meet the needs of the team and patients.
• Work authorized in the United States and native or bilingual English proficiency.

Requirements

• Work cross-functionally to design performance standards and metrics.
• Continuously evaluate and optimize operational processes.
• Execute data entry tasks accurately and efficiently.
• Review and process referral information daily.
• Maintain up-to-date and organized referral and provider data.
• Create and update account and contact records.
• Support development and scalability of quality assurance measures.
• Collaborate with stakeholders from various departments.

Benefits

• Comprehensive benefits for all full-time, exempt employees.
• Total target base compensation between $60,000 and $80,000 per year.
• Performance bonus included in total compensation.
• Expected total cash compensation range between $69,000 and $91,000 per year.
• Cash compensation may include stock options and other Charlie Health-sponsored benefits.