[Hiring] Partner Success Manager @Employment Hero

Role Description

As a Partner Success Manager, you will be a key contributor to our partner certification blueprints, bringing deep UK Payroll and HR compliance insight to help shape scalable, high-velocity technical workflows.

• Architect of Onboarding & Certification:
  • Design & Deliver: Help to build and inform the end-to-end onboarding and certification process for UK partners, working closely with our Education team to shape and drive the program.
  • Become the subject matter expert on Employment Hero’s HR, Payroll, and T&A suite for CPs, ensuring partners are equipped to handle complex client onboarding at scale.
  • Work with Marketing and Product to ensure partners have the playbooks, technical documentation, and sales collateral needed to win.
• The “Pivot” in the Motion:
  • Triage & Support: Act as the primary point of contact for partners. When they hit a technical or operational snag, you are the person who unlocks them by navigating internal Support and Product teams.
  • Cross-Functional Orchestration: Align with Sales for pipeline, Marketing for co-marketing, Product for local UK requirements, and RevOps for Salesforce/PRM efficiency.
• Partner Growth & Strategy:
  • Commercial Enablement: Guide partners on how to bundle their own value-added services with our software to maximize their business success.
  • Pilot Management: Lead the initial pilot of 5 key partners, ensuring they achieve their first end-client wins within the first 3 months.
  • Channel Velocity: Track and drive the “speed to first sale” for every new certified partner.

Qualifications

• 3-5 years in Partnerships, Customer Success or SaaS Implementation & Training: Proven track record of onboarding and training users on complex platforms.
• HR & Payroll Domain Expertise: Deep knowledge of UK payroll, compliance, and T&A workflows is essential.
• Commercially Savvy: Understanding of the unit economics of a reseller model and ability to help a partner see the ROI of switching from a competitor.
• The Educator: Natural talent for training and simplifying complex software features into “value-driven” benefits.
• Tool-Proficient: Power user of Salesforce with experience (or strong interest) in managing PRM platforms.

Benefits

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities.
• Connect with colleagues from around the world at our Annual Global Gathering.