[Hiring] Manager, Client Account Managers @Slavic401k

Role Description

The Manager, Client Account Managers is responsible for the leadership, operational performance, and continued development of the Client Account Manager team within Client Success. Reporting to the Sr. Director, Client Success, this role leads a team of approximately 8-12 Client Account Managers and Sr. Client Account Managers supporting a diverse book of retirement plan clients and advisors across market segments, plan sizes, structures, and levels of complexity.

• Establish and communicate clear priorities, service standards, and performance expectations for the team.
• Accountable for consistent execution, client satisfaction, retention, operational efficiency, and timely resolution of client needs.
• Monitor team capacity, client assignments, service performance, relationship risks, and escalation trends.
• Direct the resolution of complex, sensitive, and high-impact client matters.
• Align internal partners around client needs and identify opportunities to strengthen processes, knowledge, technology adoption, and service delivery.
• Translate organizational strategy into clear team objectives that support client retention, service consistency, and long-term growth.

Qualifications

• 3-5 years of direct leadership experience over a team of 5+ required.
• 3-5 years of Client Success and/or Customer Service experience required.
• 5+ years of 401k experience required.
• 1+ years of Salesforce experience preferred but not required.
• Bachelor’s degree in Business or related field, required.
• ASPPA or other related industry designations a plus.

Requirements

• Strong leadership and coaching skills.
• Ability to drive accountability and performance.
• Strong analytical and proactive problem-solving abilities.
• Strong judgment and decision-making abilities.
• Strong client service and retention focus.
• Skilled in managing complex client escalations.
• Ability to identify and manage relationship risk.
• Ability to work independently with minimal oversight by manager.
• Effective organizational skills and ability to handle multiple assignments at a given time.
• Ability to prioritize competing tasks in a fast-paced environment.
• Self-motivated, enthusiastic, and takes initiative.
• Strong written and oral communication skills.
• Proactive problem-solving skills.
• Proficiency using Microsoft Office.
• Potential travel up to 10% of the time or as needed.

Benefits

• Base pay range of $84,000 - $100,000/annually.
• Eligible for an annual performance bonus.
• Flexible work environment.
• Participation in Personal Annual Performance Bonus incentive program.
• Medical, Dental, Vision, and Life Insurance.
• 75% employer coverage of Medical Premiums.
• Retirement Savings – 401(k) plan with generous company match, vested after 2 years.
• Tuition Reimbursement up to $5,250/year.
• Generous Paid Time Off upon hire – plus quarterly Work/Life Balance days and paid holidays.
• Paid Parental Leave.
• Voluntary Pet Insurance, Lifelock and More!
• 24/7 no-cost Employee Assistance Program (EAP).