[Hiring] Engagement Manager @Atlassian

Role Description

We’re hiring an Engagement Manager to join our Advisory Services team as an individual contributor - this is not a managerial role. The Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian’s solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services.

Responsibilities

• Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle.
• Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes.
• Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients.
• Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement.
• Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers.
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.

Qualifications

• 5+ years in Professional Services, Technical Consulting, or Success customer-facing roles.
• 8+ years of experience within SaaS companies or similar product organizations or technology consulting firms.
• Fluent in English; a second language (Spanish, French, or Portuguese) is a plus.

Requirements

• Experience managing client relationships and delivering successful project outcomes.
• Track record in managing large-scale projects and programs.
• PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar is nice to have.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. The baseline of our range is higher than that of the typical market range. Base pay within the range is determined by a candidate's skills, expertise, or experience.

• Zone A: $131,400 - $171,550
• Zone B: $118,260 - $154,395
• Zone C: $109,062 - $142,387

This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones.

Benefits

• Health and wellbeing resources.
• Paid volunteer days.
• And more. To learn more, visit go.atlassian.com/perksandbenefits .