[Hiring] Team Lead, Client Success Manager @Indeed

Role Description

In this role, you’ll model enterprise-grade client engagement, setting the bar for service quality, communication, and measurable outcomes. You’ll facilitate proactive executive conversations and deliver data-driven recommendations that create long-term value. You’ll guide team execution against key metrics, drive adoption of business changes, and share actionable insights with leadership to improve strategy and performance.

• Partner with Sales on strategic account planning.
• Join client meetings and ensure seamless coverage when needed.
• Uphold rigorous documentation standards, SLA adherence, and disciplined follow-through.
• Co-lead weekly team meetings and alternate 1:1s.
• Provide ad-hoc coaching and prepare teams for high-impact client visits.
• Promote AI best practices that increase productivity and impact.

Qualifications

• Minimum of 7 years of related experience; or a minimum of 5 years with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience.
• Relevant Experience: May include B2B, Tech, Account Management, Recruitment/Staffing, HR Tech, Ad/Media Agency, B2B or B2C relationship management, customer success, or servicing internal/external customers.
• Performance Excellence: Regularly meets or exceeds Client Success KPIs and productivity metrics; sets the pace for the broader team.
• Team Guidance: Helps direct team efforts toward goals and initiatives through guidance and example.
• Escalation Management: Oversees standard client escalations independently without manager assistance.
• Client Relationship Management: Demonstrates relationship management and churn prevention skills, with the ability to engage clients on new products and features.
• Strategic Initiative & Growth Mindset: Identifies pain points, initiates scalable solutions, and shows interest and initiative toward pursuing people management as a future career path.

Benefits

• Quarterly bonuses.
• Restricted Stock Units (RSUs).
• Paid Time Off policy.
• Region-specific benefits.

Company Description

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

• (*Comscore, Total Visits, March 2026)