[Hiring] Partner Success Manager @Blackwall

Role Description

As a Partner Success Manager (PSM), you will own the end-to-end success of a portfolio of strategic partners on the ANZ market. Your mission is to activate, scale, and retain partners ensuring they not only integrate our solutions, but successfully monetize and operationalize them within their ecosystem. This is a hybrid role across strategy, operations, and revenue enablement - not a traditional account management position.

What You’ll Do

• Partner Activation (Time-to-Value)
  • Lead onboarding processes and ensure fast, successful partner go-lives
  • Drive integration, internal enablement, and initial use cases
  • Reduce time-to-first-value (TTFV) and remove early-stage friction
• Adoption & Operationalization
  • Ensure partners actively use and distribute our solutions
  • Embed our products into partner workflows, sales motions, and support processes
  • Work cross-functionally (Product, Engineering, Sales) to resolve blockers
• Growth & Revenue Expansion
  • Identify upsell, cross-sell, and expansion opportunities
  • Increase attach rates and partner-driven MRR
  • Build and execute joint growth plans tailored to each partner
• Retention & Expansion
  • Monitor partner health, engagement, and performance
  • Proactively mitigate churn risks and drive long-term value
  • Expand footprint within partner organizations (new teams, use cases)
• Partner Enablement & GTM Execution
  • Support go-to-market initiatives (campaigns, launches, promotions)
  • Enable partner sales teams with positioning, messaging, and playbooks
  • Act as the voice of the partner internally, bringing regional insights

What Success Looks Like

• Partners are activated quickly and successfully
• Strong and consistent product adoption across partner base
• Growth in partner-driven revenue (MRR and attach rate)
• High retention and expansion within partner accounts
• Strong partner satisfaction and engagement

Qualifications

• 3–6+ years in Partner Success, Customer Success, or Account Management in SaaS, Hosting, Cloud, or Infrastructure
• Experience working with partners in ANZ
• Experience with HSPs, MSPs, or channel-based business models
• Proven track record of driving partner growth and retention

Requirements

• Strong commercial mindset (revenue, expansion, growth)
• Ability to operationalize partnerships (beyond relationship management)
• Ability to build and execute Go-To-Market plans with partners
• Strong stakeholder management across technical and business teams
• Data-driven approach to decision-making and prioritization
• Fluent in English

Benefits

• Direct impact on revenue growth and partner ecosystem
• Opportunity to build and scale partnerships in high-growth markets
• Shape a world-class Partner Success function from the ground up
• Fast-paced, entrepreneurial environment
• We are striving to create a diverse and inclusive environment. We encourage all applicants to apply for our roles. We value and actively seek diverse talent!