[Hiring] Customer Strategy Manager @Quartile

Role Description

We’re looking for a Customer Strategy Manager to own relationships with a portfolio of mid-market clients and help them grow their businesses through data-informed strategy. In this role, you will:

• Connect clients’ business goals with advertising performance.
• Investigate challenges and turn complex information into clear recommendations.
• Work closely with channel strategists and internal teams to guide priorities, address underperformance, and identify growth opportunities.

We’re looking for someone who combines analytical thinking with strong client judgment:

• Asks thoughtful questions and takes ownership of problems.
• Can confidently guide difficult conversations.
• Is comfortable challenging assumptions and explaining trade-offs.
• Helps clients make informed decisions, even when recommendations differ from their initial expectations.

Prior experience in advertising or e-commerce is helpful, but not required. We welcome candidates from other industries who bring strong analytical skills, client advisory experience, and a track record of solving business problems.

You will develop expertise in Quartile’s platform and the advertising channels that support our clients.

Qualifications

• 3+ years of professional experience in a client-facing role involving advisory work, relationship management, or responsibility for business outcomes.
• Demonstrated ability to use data to diagnose problems, identify performance drivers, evaluate options, and recommend practical next steps.
• Proficiency in Microsoft Excel, including formulas, lookup functions, pivot tables, and organizing and analyzing datasets.
• Strong communication skills, with the ability to explain complex information clearly and support recommendations with evidence.
• Experience navigating difficult client conversations, managing disagreement, and constructively challenging assumptions while maintaining trust.
• Sound judgment and resilience when handling competing priorities, changing circumstances, and problems that do not have an obvious answer.
• A strong sense of ownership, including following through on commitments and coordinating with others to resolve issues.
• Curiosity and willingness to learn new tools, business models, and advertising concepts.
• Fluent spoken and written English, with the ability to lead client meetings and communicate complex recommendations confidently.

Requirements

• Experience advising clients on decisions that affect revenue, profitability, investment, or operational performance.
• Experience in consulting, financial services, commercial account management, operations, or other roles combining analysis with client responsibility.
• Experience managing a portfolio of clients or coordinating multiple complex projects.
• Familiarity with e-commerce, retail, digital advertising, or advertising technology.
• Exposure to advertising or analytics platforms such as Amazon Ads, Google Ads, Meta Ads, Microsoft Advertising, or Google Analytics.
• Experience working in a fast-paced environment with substantial responsibility and changing priorities.

What You'll Do

• Own relationships with a portfolio of 15+ key mid-market accounts, understanding each client’s business goals, priorities, and challenges.
• Monitor KPIs, investigate underperformance, and connect advertising results to the client’s broader business objectives.
• Develop clear, data-backed recommendations and work with channel strategists to prioritize and implement campaign optimizations.
• Lead regular weekly or biweekly client meetings, communicating performance, explaining recommendations, and aligning on next steps.
• Guide challenging conversations with confidence and professionalism, address concerns, and explain trade-offs when expectations or priorities differ.
• Prepare client reports and quarterly business reviews that connect results, opportunities, and recommended actions to business goals.
• Coordinate with internal teams to resolve issues, maintain accountability, and follow through on client commitments.
• Identify opportunities to expand Quartile’s partnerships through additional channels, budget allocation, and testing initiatives.
• Build expertise in Quartile’s platform, digital advertising, e-commerce, and retail through product training, roadmap sessions, and ongoing learning.
• Share recurring client needs and data-backed improvement opportunities with Product and Technology teams.
• Partner with the Implementation team during onboarding to understand client objectives and support a smooth transition into ongoing account management.

This is a PJ contract based out in Brazil.