[Hiring] Customer Growth Manager @Quartile

Role Description

We are looking for a Customer Growth Manager to join our Team. As a Customer Growth Manager, you will own the growth of a portfolio of existing Quartile clients. With a farming mindset, you will deepen long-term relationships and expand each account through cross-sell and upsell of additional channels and services such as Amazon, Walmart, Google, Meta, TikTok, DSP and ChatGpt – working side by side with our Customer Success team.

Qualifications

• Proven experience in a farming / account growth role (account management, cross-sell and upsell within an existing customer base), consistently hitting revenue or quota targets.
• Experience with Key Account Management building account plans, mapping stakeholders, and growing strategic relationships over the long term.
• Good understanding of the digital marketing landscape, including marketplaces (Amazon, Walmart, Mercado Livre), retail media, search (Google) and social (Meta, TikTok), and the main performance metrics.
• Ability to align closely with the Customer Success team to uncover cross-sell and upsell opportunities within our customer base.
• Comfortable working with data to build ROI-based business cases (Excel / Google Sheets; Power BI is a plus).
• Familiar with CRM and sales engagement tools (e.g., Salesforce, Salesloft).
• English proficiency required must be able to speak and write in the language fluently.

Requirements

• This is a mid-level position; the ideal candidate is looking to continue their career in Account Management or Sales within the Digital Marketing / e-commerce industry.
• A farmer at heart you would rather grow a relationship than chase a one-off deal, and you turn trust into recurring, long-term revenue.
• Consultative and data-driven you lead with the client’s business goals and back your recommendations with numbers.
• Competitively you strive to be the #1 performer while still supporting the team’s success as a whole.
• Organized you work with a high sense of urgency within established timelines.
• A strong communicator you have excellent writing, verbal communication, and presentation skills.

What You’ll Do

• Proactively farm your assigned book of accounts, leveraging side-by-side calls with Customer Success Managers, QBRs and direct outreach (phone, email, Slack) to uncover growth opportunities.
• Build and maintain account plans for your key accounts, mapping stakeholders, channel whitespace and expansion potential.
• Own the full expansion cycle from opportunity identification to proposal, negotiation and close to achieve your monthly quota.
• Work your way through the hierarchy of e-commerce businesses, pitching to mid-level and senior executives.
• Leverage performance data to identify ideal cross-sell and upsell candidates and present an ROI-based business case for each account.
• Keep your pipeline and forecast accurate and up to date in Salesforce.
• Provide constant feedback on sales leadership, customer success, marketing, and product so that we can continuously improve our technology, messaging, and sales collateral.

This is a PJ contract based in Brazil.