[Hiring] Contract Manager @HubSpot

Role Description

As a Contract Manager at HubSpot, you will own the commercial success of your accounts by identifying expansion opportunities and growing customer investment through value-led conversations. You will partner closely with customers to understand their goals, uncover growth opportunities, and drive retention through effective renewal strategies. Your role will also involve proactively identifying customer risk and using data-driven insights to create strong renewal outcomes. This role blends consultative customer engagement with commercial ownership in a fast-paced, AI-first environment.

This role is available for all work preferences @home @flex @office in Australia location.

What You'll Do

• Negotiate value-driven renewals and contract changes while delivering an exceptional customer experience.
• Proactively identify account expansion opportunities by understanding customer goals and aligning HubSpot's AI-powered solutions to business outcomes.
• Lead customer conversations that combine discovery, value articulation, renewal planning, and commercial execution.
• Partner with Customer Success Managers to execute the contract renewal process and support long-term customer success.
• Forecast renewal outcomes accurately and update deal pipeline effectively.
• Contribute feedback on processes, tools, and workflows to help improve the efficiency and effectiveness of the Contract Management team.

Qualifications

• 3 + years of experience in Sales, Customer Success, Account Management or another customer-facing SaaS role.
• Experience leading customer conversations involving renewals, negotiations or complex contract discussions.
• Ability to manage multiple customer engagements in a high-volume, fast-paced environment.
• Strong written and verbal communication skills, particularly in renewal and contract-related conversations.
• Experience building trusted relationships with customers and internal stakeholders.
• Strong prioritisation, organisation, and attention-to-detail skills.
• Demonstrated ability to identify customer needs and translate them into commercial outcomes.

Requirements

• Familiarity with customer success, retention or usage-based risk models.
• Experience working with CRM-driven workflows, automation, or AI-enabled tools.
• Experience supporting account growth through cross-sell or upsell motions.
• Experience working within a SaaS subscription or recurring revenue business.

Benefits

• We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
• If you need accommodations or assistance due to a disability, please reach out to us using this form.
• At HubSpot, we value both flexibility and connection.
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process.

Company Description

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.