[Hiring] Commercial Lines Account Manager @NFP Corp

Role Description

The Commercial Lines Account Manager is responsible for working with Producers to service their client accounts. This is a generalist book of coverages with special emphasis on trucking and transportation clients. The position requires day-to-day client servicing for a specific set of clients and entails verbal, electronic and other written communications. The Account Manager will manage an assigned book of business, handling endorsements, binding policies, setting up financing, issuing certificates, billing, and responding to requests and questions from the insured and underwriters. You will also be involved in the renewal and marketing process, preparing proposals, obtaining signed applications, securing payment, and putting bind paperwork together. Work is completed with a significant amount of independent discretion. While in this role, you should be developing relationships with clients and carrier contacts and working proactively to efficiently and effectively respond to their needs.

This is a full-time remote position working in either PST, MT or CST time zone.

• Works proactively to develop relationships with carrier and client contacts and takes an active role in meetings.
• Bind and endorse policies, issue certificates, bill invoices, request payments, and have contact with all assigned clients verbally and by email regularly.
• Communicates directly with clients and carriers to obtain accurate information to market renewals.
• Prepare and send the request for renewal quotations to applicable insurance carriers and propose to insured.
• Duties also include quoting policy changes, facilitating financing, collecting additional premium and down payments and ensuring carrier payments are received.
• Responsible for updating and keeping client policy records in the agency management system.
• Answers incoming calls and emails, responding to client questions as needed.
• Follows up on suspense items and outstanding information.
• Other duties as assigned.

Qualifications

• Highly organized with excellent verbal and written communication skills.
• Self-confident to make sound independent decisions.
• Ability to successfully interact with diverse groups of people and function well both in a team environment and autonomously.
• Ability to handle situations in a calm, courteous and professional manner.
• Aim to deliver excellence in customer servicing and cultivate effective relationships.
• Intermediate level of experience in Microsoft Office products, specifically Word, Excel and Outlook.
• Experience and adaptability with Copilot or similar AI tools.
• Ability to prioritize multiple tasks to meet deliverables.
• Possess strong analytical and problem-solving skills.
• Sharp attention to detail, decision-making skills, and problem resolution.
• Flexibility and adaptability to changing priorities, deadlines and technology.

Requirements

• Prior client service and/or industry and product line experience. Experience with transportation/trucking clients is ideal.
• Property & Casualty Broker’s License required upon hire.
• Bachelor’s degree preferred; High School Diploma or equivalent required.
• 3+ years of industry experience with a strong background in commercial insurance.
• Prior retail brokerage experience required.

Benefits

• Competitive salary.
• PTO & paid holidays.
• 401(k) with match.
• Exclusive discount programs.
• Health & wellness programs.
• Performance-based incentives may be available.