[Hiring] Client Success Operations Coordinator @TechnologyAdvice

Role Description

TechnologyAdvice is looking for a Client Success Operations Coordinator to help keep client campaigns running smoothly. You’ll work behind the scenes with our Client Success and internal operations teams to set up programs, track deliverables, analyze campaign data, and identify issues before they affect delivery.

This role is a good fit for someone who enjoys working with data, thinking critically, and managing multiple priorities. You'll help the team make sense of campaign performance, maintain accurate reporting, and deliver on client commitments through proactive problem-solving and clear internal communication.

Qualifications

• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
• Highly organized and comfortable managing several programs and deadlines at once.
• Detail-oriented, especially when working with campaign requirements, data, and reports.
• Able to communicate clearly and concisely, explain findings, and provide relevant updates to internal stakeholders.
• Proficient in Google Sheets or Excel, with the ability to analyze and interpret data, prepare accurate reports, and explain why findings matter.
• Familiar with Salesforce or a similar CRM, or able to learn new systems quickly.
• Proactive about spotting issues, finding answers, and escalating problems when needed.
• Interested in learning how B2B demand generation campaigns work.
• Must have a working laptop/pc and internet, and a backup connection.

Requirements

• Set up and maintain client programs in Salesforce, making sure campaign details, requirements, and timelines are accurate.
• Monitor active programs, track deliverables, and flag pacing, quality, or execution issues to the right team members.
• Troubleshoot campaign setup and delivery issues, working with internal teams to resolve them.
• Prepare and analyze campaign reports, validate data accuracy, identify meaningful trends, and explain relevant findings to the Client Success team.
• Coordinate internal handoffs and follow up on open items so work stays on track.
• Review leads and campaign elements against program requirements and flag anything that needs correction.
• Keep campaign records and process documentation organized and up to date.
• Manage incoming requests for reports, campaign summaries, and other deliverables, ensuring accuracy and timely completion.
• Identify recurring issues and suggest practical ways to improve team workflows.

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.