[Hiring] Client Success Manager @AVOW

Role Description

As we scale in Greater China, we're looking for a Client Success Manager to look after our Chinese-speaking advertisers - someone proactive, curious, and ready to help shape the region's mobile marketing landscape. This is a remote role: you can be based anywhere in an Asian time zone (for example, mainland China, Hong Kong, Taiwan, Singapore or Malaysia).

You will be our only Client Success Manager for Chinese-speaking clients. This means you are responsible for all customer success activities in this market:

• From the first onboarding call, through day-to-day support, to renewal and growth.
• You are the face of AVOW for these clients.

You will not do this alone. There is a team behind you:

• Our salesperson for China, who brings in new advertisers. You take over from there and make each partnership a success.
• Your team lead, based in our Berlin office, who supports and coaches you.
• Our marketing team, based in Europe, who you work with on activities for your market.

Because most of the team works in European time zones, you will often work on your own. We expect you to own the market:

• Plan your work, notice what needs to be done, and act on it without waiting to be asked.
• Keep the team updated.

If you like having a market of your own to build, this role is for you.

Qualifications

• 3+ years in customer success, account management or another client-facing role.
• Native or near-native Mandarin and confident business English, written and spoken.
• Proven experience owning customer success activities on your own, for example as the main contact for a market, region or client portfolio.

Requirements

• Experience in mobile advertising, ad tech or app marketing (nice-to-have).
• Cantonese, or knowledge of the Chinese OEM and app ecosystem (nice-to-have).

Benefits

• Long-term growth & retention focus.
• Learning & development budget.
• An experienced, innovative, diverse team.
• Sabbatical policy.

Company Description

AVOW is an award-winning, global app growth company specializing in mobile OEM advertising. Founded with the vision to revolutionize mobile OEM advertising, AVOW has rapidly emerged as an industry leader with more than 250 advertisers on their roster. Through its partnerships with 13 premium mobile OEMs and its proprietary tech AVOW Intelligence, the company provides access to over 1.85 billion daily active users and offers clients over 25 million monthly downloads.