[Hiring] Client Success Manager @VerifiedFirst

Role Description

The Client Success Manager will successfully build and manage client relationships with a focus on assisting with their pre-employment screening needs and enabling them to place the right candidate in the right position in a timely manner. The successful person in this role will serve as the liaison between the client and key stakeholders within Verified First to provide appropriate expertise and world-class client experience.

• Build and nurture relationships through value-add conversations around best practices, industry changes, and goal alignment;
• Identify and build relationships with key leadership/decision makers;
• Contact at-risk clients to find resolutions and retain them;
• Drive client satisfaction by cultivating partnerships with our clients that will turn them into super fans of Verified First;
• Monitor client health through media, data, and industry changes to ensure Verified First is constantly aware of and matching their needs;
• Work with clients to match Verified First products and services to fulfill their current and future hiring needs;
• Deliver quarterly and yearly business reviews to clients with a strong focus on relationships, client goals, and value-add;
• Perform other duties as needed.

Qualifications

• High School Diploma required. Bachelor's Degree in Business Administration or a similar field is preferred;
• 2+ years of experience in Customer Success or Account Management is preferred;
• Experience working for a CRA, or HRIS platform;
• Experience using Salesforce or similar CRM a plus;
• Working knowledge of G-Suite and Microsoft Office products.

Requirements

• Proven work experience as a Customer Success or Account Manager;
• Encourage a direct and positive relationship between the community and the company;
• Able to thrive in a fast-paced environment;
• Exceptional ability to communicate and foster positive business relationships;
• Able to quickly learn new software and use systems accurately;
• You are a natural problem solver and are focused on creating solutions;
• You can adapt quickly to a changing environment;
• You work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.

Benefits

• Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day;
• Health: Save money on insurance with 100% employer-paid insurance premiums;
• Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success;
• Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.