[Hiring] Account Manager @Ergeon

Role Description

As an Account Manager at Ergeon, you’ll step into a key position in the Sales Department focused on becoming a trusted advisor to residential homeowners. You’ll guide them through informed decisions about enhancing their properties, uncover challenges, and develop tailored solutions that deliver personal and property value. Through Ergeon’s consultative sales process, you’ll contribute to customer satisfaction and revenue growth. Success in this role means building trust, mastering consultative selling, understanding the residential customer journey, and committing to continuous learning and improvement.

What You’ll Be Doing

• Manage leads from qualification to close to delivery of service.
• Conduct outbound communications, including calls, SMS, and email. Respond to inbound emails, texts, and phone calls.
• Apply consultative sales techniques (including SPIN) to uncover needs and build value.
• Build rapport and trust with customers by understanding their personal goals and property challenges.
• Connect customer needs to tailored solutions that enhance their property and lifestyle.
• Track and manage your pipeline using Ergeon owned CRM platforms and sales specialized tools, prioritizing follow-ups and closing activities.
• Coordinate with internal and external stakeholders to deliver a seamless experience.
• Share customer insights and trends with the Sales Team Leader.
• Collaborate to refine our tools, training materials, and team processes.
• Contribute to knowledge sharing.

Qualifications

• Consultative sales mindset with exposure to both B2C and B2B environments.
• Proven ability to manage a high-volume sales pipeline with accuracy and follow-through.
• Structured sales framework expertise (SPIN or similar).
• Persuasive communicator who builds trust and navigates objections with empathy.
• Simplifies complex offerings and helps customers make informed decisions.
• Tech-savvy, able to juggle multiple tools (Google Workspace, Slack, PipeDrive, Meets, FrontApp, similar tools).
• Self-directed and focused while working remotely, even during ambiguity.

Requirements

• Experience as an account manager in a sales or customer success team.
• Exposure to both retail and remote sales environments.
• Comfortable working with structured workflows and process tools.
• Experience supporting clients through post-sale transitions.
• Ability to identify patterns and recommend process improvements.
• Familiarity with construction or home services industries.

Benefits

• Compensation: $8/hour + 1.3% commissions. Paid via Upwork.
• Bootcamp: A fully-paid, immersive training program featuring 1-on-1 mentoring, hands-on practice, and teamwork to set you up for success.
• Post-Training: Birthday day off, free noise-canceling headset, $400 Tech/Wellness/Learning fund, and co-working budget.
• After 6 Months: Stock options, flexible PTO, and subsidized health insurance.
• After 1 Year: Laptop replacement fund.

What You’ll Need

• Location: We are considering applications from various countries/regions.
• Availability: Coverage window Monday through Sunday, 7 AM Eastern Time to 8 PM Pacific Time.
• Your shift: 8 hours per day, 5 days per week, scheduled somewhere within the window above.
• Tools & Tech: Professional-grade remote setup with minimum requirements.
• Device & Performance: Specific processor and memory requirements for Windows and Mac.
• Software & OS: Windows 10/11 (64-bit) or latest stable macOS.
• Additional Setup: Stable internet, noise-canceling headset, and power backup.