[Hiring] Account Manager @BETBY

Role Description

• Account management and client support for clients, acting as their key point of contact.
• Identify opportunities and monitor general development of competition.
• Cooperate with Finance and Legal teams regarding clients’ issues and requests.
• Manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients. Act as an internal advocate for the client.
• Assure the confidence of your customers and build long term relationships.
• Collect, verify and rank clients’ non-technical and technical requirements for new product features and functions.
• Monitor individual sites performance and ensure clients are optimizing our sportsbook on their sites.
• Use data and reports to analyze activity.
• Be able to travel to attend industry events and meeting existing clients.
• Coordinate the involvement of company teams, including support, IT, Product and Management resources, in order to meet customers’ expectations.
• Assist with high severity requests or issue escalations as needed.
• Introduce new/existing functionalities and products to the relevant teams internally and within our customer’s organization.
• Create and maintain relevant documentation.
• Hold and follow up meetings with customers on weekly/monthly basis to review open issues, performance and updates.

Qualifications

• 2+ years’ of proven experience as an Account Manager or similar position in an online software company. Experience in online gaming companies is a must.
• Strong technical and business orientation - Ability to read and understand information from various sources.
• Exceptional verbal and written organizational, presentation, and communication skills in English and Chinese (Native or HSK 6+ level required).
• Excellent analytical and problem solving skills combined with the ability to provide quick resolution to problems.
• Excellent customer service approach. High availability. Willing to work during non-standard working hours in order to ensure high level of client’s satisfaction.
• To be a fast-learner, dynamic, highly motivated and stress-resistant team player.

Requirements

• Experience with B2B sportsbook products.
• Fluency in Korean.
• Experience working with CRM and ticketing tools (e.g., Jira).

Benefits

• Comprehensive health insurance with coverage for your well-being.
• Paid sick leave up to 10 days without medical certificate.
• 20 days of paid vacation plus additional leave for important life events.
• Learning and growth opportunities with support for professional development.
• Language learning support for multilingual collaboration.
• Modern hardware provided for your work.
• International team environment across multiple countries.
• Corporate events and team activities.
• Welfare support program for critical situations.
• Gifts and support for major life milestones.