[Hiring] Client Success Manager @Semicolontalent

Role Description

Our Client is seeking a Customer Success Manager to ensure our customers, largely in manufacturing, achieve their desired outcomes with TeamSense for their workforce. This remote, post-sales role shepherds the complete customer journey—from onboarding through renewal and expansion, and they report to the Senior Director of Customer Success and Support.

This hands-on position is perfect for someone who thrives in dynamic environments and wants to make a tangible impact on how manufacturing companies manage their frontline workers.

What You’ll Do

• Onboard: Lead new customers through onboarding and training, ensuring rapid time-to-value.
• Align: Facilitate discovery conversations with plant and HR leaders to uncover desired outcomes and goals, and map them to TeamSense capabilities.
• Enable: Own adoption and enablement plans; deliver success plans tied to measurable workforce outcomes.
• Expand: Secure timely renewals, identify expansion opportunities, and create customer advocates.
• Deliver executive business reviews (EBRs) to demonstrate ROI and build strategic alignment.
• Analyze product usage data to surface actionable insights, flag risks, and drive proactive engagement.
• Manage escalations with urgency, aligning internal stakeholders to resolve challenges.
• Partner cross-functionally to bring the voice of the customer into product roadmap discussions and go-to-market strategy.

Qualifications

• 3+ years in SaaS Customer Success, Account Management, or a related field.
• Experience in manufacturing or logistics environments.
• Strong consultative skills: skilled at discovery, listening, and translating customer needs into measurable business value.
• Analytical mindset: comfortable with data, usage metrics, and tying adoption to ROI.
• Excellent communication skills: able to engage both frontline users and executives.
• Self-starter who thrives in a dynamic environment, balancing short-term tasks with long-term strategy.

Requirements

• Value continuous learning, customer impact, and cross-functional teamwork.
• Thrive in dynamic environments where ownership and adaptability matter.