[Hiring] Client Services Manager @Cotiviti

Role Description

The Client Services Manager services as the point of contact for clients and is focused on providing the highest level of service to our clients. Role serves as both internal and external client liaison, including triaging, managing, monitoring and support of client related activity, primarily related to Cotiviti Fraud, Waste and Abuse products.

• Assist clients in succeeding with Cotiviti through understanding clients' needs and unique business situations.
• Identify solutions and proactively identify potential issues that could impair success.
• Ensure that the appropriate resources are working to resolve any issues.
• Serve as the account manager and trusted adviser for client operational contacts.
• Establish and cultivate relationships with client contacts to identify needs & generate and implement solutions.
• Manage the operational implementation and execution of the FWA program by working with health plan operations managers.
• Coordinate and manage joint meetings with client and internal staff including scheduling, facilitation, meeting agenda and material preparation/coordination, meeting logistics and travel.
• Coordinate and manage client-related internal meetings including scheduling, facilitation, meeting agenda/material preparation, meeting minutes/action item tracking.
• Record and distribute meeting minutes and action items, and follow up on action items to ensure satisfactory and timely completion.
• Post and maintain accurate, up-to-date client documentation in the library.
• Coordinate the internal and external aspects of internal and client initiatives and joint projects.
• Identify, perform root cause analysis, and develop action plans to remedy operational performance issues.
• Analyze monthly results and draft monthly performance summary for a client.
• Identify client education needs and develop and deliver client training programs.
• Enter all client inquiries and requests in the appropriate application.
• Act as the subject matter expert for all FWA-related activities.
• Regularly work with the FWA operational teams on all open action items.
• Identify and create solutions for invoicing challenges.
• Coordinate and participate in the strategic initiatives for the business.

Qualifications

• Client Relationship Skills - Ability to develop strong professional relationships with multiple roles and levels.
• Project Management skills - Strong organizational and planning skills.
• Results driven with a focus on producing high-quality, error-free service and deliverables.
• Industry knowledge & experience - Understanding of healthcare FWA investigations.
• Strong presentation skills and ability to present and interact at the executive level with clients and within Cotiviti.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work within a matrix organization.
• Professional with the ability to properly handle confidential information.
• Ability to work well independently and in a team environment.
• Ability to handle multiple tasks, prioritize and meet deadlines.
• Excellent written and verbal communication skills, including public speaking.

Requirements

• Bachelor’s Degree (or higher) preferred.
• 5+ years of healthcare experience including: operations experience, particularly in healthcare consulting.
• 5+ years of industry knowledge related to FWA programs and requirements.
• 2+ years of project or team management experience, including meeting facilitation and follow through on deliverables.
• 2+ years of client relationship management experience, interacting with various roles and levels.

Job Demands

• Travel requirement up to 10%.
• After hours and/or weekend work may be required where necessary for major deliverables/deadlines.
• Must have flexibility and willingness to participate in the work processes of an international organization.

Working Conditions and Physical Requirements

• This remote role can be located anywhere in the continental US.
• Must have flexibility and willingness to participate in the work processes of an international organization.
• After hours and/or weekend work may be required where necessary for major deliverables/deadlines (not consistent).
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.

Benefits

• Base compensation ranges from $82,000 to $111,000 per year.
• Cotiviti offers a competitive benefits package including medical, dental, vision, disability, and life insurance coverage.
• 401(k) savings plans.
• Paid family leave.
• 9 paid holidays per year.
• 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.