[Hiring] Client Services Manager @Gallagher

Role Description

Manage a diverse portfolio of clients across multiple industries, serving as the primary point of contact and delivering exceptional service, strategic guidance, claims oversight, and renewal support. Build strong client relationships, analyze data to identify trends and opportunities, lead client meetings, and collaborate with internal teams to drive solutions and ensure successful outcomes.

How you'll make an impact:

• May manage 25+ routine/moderately complex clients.
• Manages an assigned book of business, covering multiple industries and client locations, building, expanding, and solidifying relationships with existing clients.
• Primarily focused on delivering exceptional service to all clients within book.
• Solves common issues, identifies client concerns/opportunities and drives solutions with limited guidance.
• Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common client service (e.g., banking, reports, etc.) providing leverage to his/her manager. Develops client trust and confidence.
• Renews own accounts of low to moderate complexity with limited assistance.
• Organizes and leads effective group meetings on behalf of client (claims reviews).
• Facilitates discussions effectively, selling value of AJG services.
• Perceived as critical link between client, management and claims operations.
• Requires minimal levels of supervision in areas like responsiveness, renewal planning/delivery and analytics.
• Obtains data through internal tools and manipulates to identify trends and meaningful information for clients.
• Executes and presents analysis results proficiently.
• Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed.
• Stays current on company and industry developments.

Qualifications

• Required: Bachelor's degree and 3 years related experience.
• Insurance license required.
• Solid understanding of risk, insurance, and claims.
• Often travels for client needs (e.g., claim reviews, stewardship discussions).
• Preferred: Strong working knowledge of GB products and services.
• Has completed training and/or certification courses to demonstrate knowledge in these areas.
• Able to travel approximately 30% - 35%.
• Industry designations highly preferred.

Requirements

• Proficient in Excel and PowerPoint.
• Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action.
• Navigates nearly all sensitive situations with poise and confidence.
• Confident when communicating, often gets point across.
• Prioritizes work effectively.
• Can assess information (data, trends) and quickly identify the salient points for further investigation or discussion with client.
• Understands drivers of risk, key individuals within the company and industry/competitor developments.
• Can discuss client's business beyond claims.
• Robust understanding of risk, insurance and claim industry information and trends.
• Knows what to look for and why in given industry.
• Creates positive team environment for others, including adjuster team members.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.