[Hiring] Client Relationship Associate @Health Partners Group

Role Description

We are looking for a proactive and client-focused individual to manage a portfolio of small to medium-sized clients, building and maintaining strong relationships through effective communication and collaboration. In this role, you will coordinate client implementations, manage contracts and renewals, and work with internal teams to resolve service issues and enhance service delivery.

You will analyse client data to identify trends and opportunities, liaise with subcontractors to maximise client benefits, and ensure all contractual terms are accurate, up-to-date, and profitable. Additionally, you will contribute to key projects and uphold the company’s commitment to diligence, professionalism, and ethical practices.

What you’ll be doing

• Manage a portfolio of small to medium value clients, maintaining and improving client relationships through honest and proactive communication via face-to-face visits, telephone calls, educational materials, and email.
• Advise the Business Development team on retender and renewal opportunities and evidence contract delivery to aid sophisticated, evidence-based responses.
• Lead client implementations requiring the coordination of both clinical and operational assets in conjunction with other departmental leads.
• Investigate and resolve client service issues by implementing effective solutions in collaboration with other departments.
• Escalate risks and issues within the CRM team and to other internal departments as appropriate.
• Ensure client contracts are accurately processed, up to date, appropriate for the client’s needs, and profitable for the company by processing renewals and contract variations.
• Review and analyse client management information to identify trends and opportunities for enhanced service delivery.
• Liaise and manage sub-contractor relationships, coordinating service delivery and reporting, thereby demonstrably maximising benefit for clients.
• Ensure contractual terms are appropriate for services delivered and amended appropriately.
• Manage record-keeping for all contract-related correspondence and documentation.
• Participate in project work as required by the Client Services Director.
• Act in accordance with the company’s core values of diligence, honesty, professionalism, exemplary customer service, and ethical behaviour.
• Value colleagues, customers, and business partners while taking responsibility for actions.
• Act within the boundaries of the company’s policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics, and best practice.

Qualifications

• Strong analytical skills to assess and resolve client needs effectively.
• Excellent verbal and written communication skills to interact professionally with clients and internal teams.
• Effective time management and prioritisation skills to handle multiple tasks efficiently.
• Robust knowledge and experience using Microsoft Office software.
• Proven experience liaising with clients in a professional services or commercial context.
• A track record of working in a relevant environment, demonstrating the ability to meet expectations and deliver results.
• Personal qualities including initiative, a proactive approach, strong problem-solving skills, and the ability to work unsupervised.

Requirements

• Experience in occupational health, contract management, or change management, as well as working in a regulated industry or holding non-managerial experience.

Benefits

• Competitive annual salary dependent on qualifications and experience.
• Contributory pension scheme up to 6%.
• Life assurance.
• Starting on 25 days annual leave plus bank holidays, increasing with length of service.
• Have a day off for your Birthday (non-contractual benefit).
• Discounted gym membership.
• Cycle to work scheme.
• Health cashback plan.

Company Description

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.