[Hiring] Customer Success Account Manager @Samsara

Role Description

You help customers adopt the platform, realise measurable value, and renew and expand with confidence. You pick up where Implementation leaves off, learn each customer's fleet and challenges, and advise on tailoring Samsara to them. You manage 100+ named accounts, using AI tooling to extend your reach and focus your time where it counts. Your understanding of the value customers get earns you the right to lead the ROI conversation, negotiate terms and close renewals that work for both sides, minimising financial attrition. You work with Sales, Support, Deal Desk, Operations and Product.

Qualifications

• 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management or sales), ideally in SaaS, technology or logistics.
• A record of consistent quota over-achievement.
• Strong problem-solving, communication and presentation skills, and the ability to build trust with executives, users and internal teams.
• Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.
• Comfort in a fast-changing, high-growth environment.
• A bachelor's degree from a 4-year institution, or equivalent practical experience.

Requirements

• A strong bias towards action, big-picture thinking and high standards.
• An AI-first approach: you use AI tooling to drive efficiency and outcomes.
• Technical depth across a suite of products, with a bonus for hardware-software integration.
• Industry Knowledge: Experience with routing, navigation, commercial trucking fleets, and logistics.

Benefits

• Your efforts will result in real-world impact, helping to keep the lights on, get food into stores, and most importantly, ensure workers return home safely.
• Our top team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are in constant communication and collaboration with key stakeholders to win as a team.
• This team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• At Samsara, we win together, celebrate together, and support each other.