[Hiring] Sales & Customer Success Manager @foodforecast

Role Description

• Onboard new customers:
  • Guide new UK customers through setup and training until they're getting real value from foodforecast.
• Build relationships:
  • Be the main UK contact for customers and partners, and earn their trust over time.
• Convert and grow:
  • Turn trials into paying customers and spot chances to expand existing accounts.
• Build the pipeline:
  • Use a targeted data set to start conversations through email, phone and networking, then work with our UK lead to close deals.
• Represent us at events:
  • Attend UK industry events with our UK lead and help make foodforecast a known name in the market.
• Share what you learn:
  • Pass customer and market feedback back to the team in Cologne so our product and approach improve.

Qualifications

• You have experience in customer success, account management or B2B sales, ideally with a SaaS product.
• A background in hospitality, food service or food retail is a strong plus.
• You enjoy both sides of the job: looking after customers and actively finding new ones, including on the phone.
• You communicate clearly and confidently and build relationships easily.
• You speak English at C2 level.
• You're organised and self-motivated, and comfortable working remotely as part of an international team.
• You're based in the UK, have the right to work there, and are happy to travel to industry events and to Cologne for training.

Benefits

• At our fast-growing company with a real purpose, exciting and responsible tasks are waiting for you.
• Your work truly matters here: together, we make sure less food ends up in the bin.
• A structured start: our standard onboarding, joining customer meetings with our UK lead, a dedicated CSM buddy and a training week with the team in Cologne.
• Growing with us means excellent development opportunities and a genuine start-up feeling in a dynamic team.
• Flexible working hours, the option to work from home and plenty of understanding for parents are a given for us.
• Your own projects are in your hands, and we give you the freedom to actively shape them.
• As a close-knit team of great, motivated people, we trust each other and want to achieve big things together.

Company Description

We are a tech start-up from Cologne that uses artificial intelligence (AI) to reduce food waste along the supply chain. Our AI analyzes historical sales data from a wide range of sectors - from bakeries to supermarkets and restaurants - and combines this with external influencing factors such as weather, public holidays and special location features. This results in precise, up-to-date forecasts for production and orders, which can be integrated fully automatically into existing systems. This not only makes planning more efficient, but also optimizes the use of goods - so that less food ends up in the garbage can.