[Hiring] Renewals Specialist @SpyCloud

Role Description

The Renewals Specialist is responsible for managing and processing SpyCloud’s customer renewals. In this position, you will ensure high customer satisfaction during the renewal cycle, maintain a high level of data accuracy, and partner with the Customer Success Management team to provide impeccable customer interaction.

• Renewals Process Ownership: Own the renewals process from start to finish.
• Execute all phases of the renewal lifecycle: Notify customers of renewals, build quotes, and close renewal opportunities.
• Revenue Facilitation: Drive revenue by facilitating commitment and follow-through on securing payment from customers.
• CPQ Management: Work in CPQ, ensuring completeness and accuracy of data and processes.
• Customer Landscape Review: Work directly with the Customer Success Management team to review historical customer needs and the current landscape.
• Quote and Purchase Order Creation: Create renewal quotes and purchase orders that follow company guidelines and expectations.
• Renewal Focus: Maintain a razor-sharp focus on renewal dates with proactive metrics to ensure the timeliness and completion of all renewals.
• Customer Communication: Communicate and follow up directly with customers as needed.
• Issue Escalation: Identify when opportunities need to be escalated and work to find optimal solutions.
• Metric Reporting: Report renewal metrics effectively to Customer Success Management and the VP, Customer Success.
• Retention Goals: Achieve established retention goals.

Qualifications

• 3+ years of professional experience in sales, account management, customer success, finance, or a related industry.
• Familiarity with Software as a Service (SaaS) solutions.
• BA/BS/Undergraduate degree or equivalent experience required.
• Salesforce experience required.
• Nice to Have: CPQ experience preferred.

Requirements

• Highly detail-oriented with the ability to handle a large volume of renewal activity.
• Strong customer service, listening, and communication skills.
• Customer-focused approach to managing renewals and interactions.
• Experience working on a team with a team player mentality.
• Exceptional work ethic with a proactive approach to time management and organization.
• Excellent communication, organizational, and multi-tasking skills.

Benefits

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
• Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year