[Hiring] Bilingual Legal Account Manager @RELX

Role Description

As a bilingual (French/English) Account Manager, you will build trusted customer relationships and help drive revenue growth through a consultative, solution-based approach. You will partner closely with customers and internal teams to support onboarding, product adoption, retention, and long-term success while demonstrating the value delivered through our solutions.

Responsibilities:

• Own retention, renewals, and revenue growth across a diverse portfolio of Quebec based law firm, corporate, public sector, and academic customers.
• Meet or exceed targets for customer retention, renewal revenue, and growth by upselling customers to Lexis AI solutions.
• Develop and execute account plans that identify expansion opportunities, strengthen key relationships, and address retention risks.
• Proactively identify customer needs, address objections related to competing AI solutions, and clearly demonstrate how Lexis’ unique value proposition supports each customer’s goals.
• Use AI tools to continuously improve account management practices, develop data-informed retention and growth strategies, and present insights in clear, meaningful ways.
• Manage renewal and expansion opportunities from discovery and proposal through negotiation and close.
• Build relationships with decision-makers, budget holders, and product users to demonstrate value and secure ongoing investment.
• Conduct account reviews to assess product usage, demonstrate return on investment, and align solutions with customers’ priorities.
• Monitor account health, engagement, and usage trends to identify churn risks early and execute retention plans.
• Partner with onboarding, customer support, and product teams to improve adoption, resolve escalations, and remove barriers to renewal and growth.
• Maintain accurate account records, opportunity pipelines, and renewal and expansion forecasts in the CRM.
• Gather and share customer feedback to inform product improvements and strengthen the customer experience.

Qualifications

• Fluency in French and English, with strong written and verbal communication skills and the ability to lead customer presentations and commercial discussions in both languages.
• 3+ years' experience managing and growing an existing B2B customer portfolio, ideally within a subscription or solution-based business. OR 5+ years' experience in comparable roles e.g. Customer Success, Training, Product Expert.
• Demonstrated success meeting or exceeding retention, renewal, and upsell or cross-sell targets.
• Proficiency/knowledge of AI Solutions incl. Gong, ChatGPT, Claude etc.
• Strong consultative selling and strategic account management skills, with the ability to translate customer needs into relevant recommendations.
• Experience using CRM solutions to manage renewal cycles, negotiating commercial terms, and closing expansion opportunities.
• Ability to identify account risks, navigate objections, and develop effective retention strategies.
• Strong relationship-building skills across multiple stakeholders, including senior decision-makers.
• Excellent organizational and time management skills, with the ability to prioritize a diverse book of business.
• Ability to use customer data, product usage insights, and business outcomes to demonstrate value and identify growth opportunities.
• Ability to collaborate effectively in a team-selling environment and adapt to evolving products and customer needs.

Benefits

• We promote a healthy work/life balance across the organization.
• Numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals.
• Flexible working hours to fit your productivity needs.

Company Description

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.