[Hiring] Associate Solutions Consultant @Drips

Role Description

We are seeking an Associate Solutions Consultant to drive the ideation, intake, and delivery of use cases once an enterprise agreement has been signed. This role sits within Solutions Consulting and picks up where a deal's signature leaves off:

• Structuring new use cases as a client's book of work grows.
• Running the intake process that turns scattered client requirements into a connected customer experience.

The ideal candidate finds energy in sustained account partnership rather than deal-by-deal pursuit and wants to go deep on the full lifespan of an enterprise relationship.

This role supports active enterprise accounts across the Solutions Consulting team and does not report to, or sit under, an individual Solutions Consultant.

Key Responsibilities

• Drive Post-Signature Use Case Ideation: Partner with client business owners to identify, structure, and sequence new use cases under an existing enterprise agreement.
• Own Client Use Case Intake: Maintain intake templates and project spec guides for client business owners.
• Sequence Discovery Against Governance Timelines: Schedule discovery sessions per client business owner as intake forms return.
• Support Delivery Handoff: Help transfer scope, rationale, and design intent to Implementation, Production, UX, and Client Success at kickoff.
• Carry Post-Sales Follow-Through: Submit and track product and feature requests tied to a signed agreement.
• Maintain Use Case Records: Keep UCA inventory attachment, use case status, and related Salesforce records accurate and current.
• Partner Without Owning the Deal: Work closely with the Solutions Consultant(s) and Director assigned to an enterprise account.

Qualifications

• Bachelor's degree and/or 1 to 3 years of experience in solutions consulting, implementation, client success, or a related client-facing or technical-delivery role, ideally in B2B SaaS.
• Experience with or exposure to healthcare, insurance, education, or another highly regulated industry is a plus.
• Strong organizational discipline — demonstrated ability to track multiple concurrent workstreams against different timelines.
• Comfort building and refining structured intake templates or processes.
• Working familiarity with use-case or requirements documentation (e.g., PSGs, BRDs) is a plus.
• Familiarity and comfort with discussing data integration concepts.
• Strong Salesforce discipline and comfort maintaining accurate use case and case records.
• Clear written and verbal communication skills.
• Comfort operating without formal authority, and the judgment to know when to escalate.

Applicant Instructions

All applicants are asked to submit a cover letter alongside their resume that contains the following details:

• Include two or more of the Key Responsibilities listed above that you have direct experience with and feel confident discussing.
• Mention the Drips core value (available on our website) you embody the most.
• Include your salary requirements or range.
• Keep the cover letter under 250 words.