[Hiring] Android Senior Client Services Manager @2020 Companies

Role Description

2020 Companies has a full-time remote Senior Client Services Manager opportunity! Are you ready to lead at the highest level in the fast-paced world of Android? We are seeking a Senior Client Services Manager to serve as a key strategic partner and executive liaison for our Android client program. In this expanded role, you won't just support account growth; you will shape the channel strategy, cultivate high-impact relationships across Mobile Partners, manage strategic workflows, and deliver executive-level insights that drive real business outcomes. Representing our client with executive presence, you will bridge the gap between high-level client strategy and on-the-ground field execution. If you are a visionary, results-driven client services leader ready to own account strategy and elevate brand performance, step into a role designed for exceptional growth and influence. Apply today!

• Act as the direct strategic extension and representative of our Android Client.
• Facilitate end-to-end communication, executive briefings, high-impact client-facing presentation creation using Google Workspace, stakeholder reporting, and strategic travel alignment on behalf of the client.
• Proactively develop, expand, and govern high-level relationships across Mobile networks.
• Align channel goals with overarching client initiatives to drive sustained market expansion.
• Partner with cross-functional operations and shared services teams to design, monitor, and optimize program workflows.
• Ensure resource allocation, field execution strategies, and project schedules align precisely with client expectations.
• Establish, monitor, and maintain key Service Level Agreements (SLAs) and Quality Assurance (QA) standards across all program functions.
• Direct the data and analytics framework in collaboration with internal insights teams.
• Synthesize complex performance metrics, competitive intelligence, and field data into visually compelling, executive-level presentations and actionable recommendations for client leadership.
• Participate actively in strategic business reviews, budget planning, forecasting, and resource optimization.
• Conduct targeted strategic travel to major markets to evaluate field connectivity, gauge partner alignment, ensure training compliance, and oversee high-priority product launch rollouts.
• Provide senior-level leadership, direction, and mentorship to project managers, coordinators, and field teams.

Qualifications

• Advanced ability to comprehend complex client ecosystems, anticipate market trends, and translate high-level client visions into actionable, scalable operational strategies.
• Exceptional written, verbal, and visual communication skills with a proven track record of presenting to senior executives and client leadership.
• Google Workspace Power User (Slides, Docs, Sheets) with advanced presentation design and visual storytelling skills.
• Strong understanding of business drivers, financial modeling, SLA management, and market dynamics within the mobile space.
• Demonstrated experience in budget planning and ROI analysis.
• Proven ability to navigate complex matrix organizations, cultivate executive-level relationships, and forge alignment across diverse stakeholder groups within the Mobile space.
• Track record of consistently exceeding key performance indicators (KPIs) while establishing robust governance processes.
• Agile problem-solver with a focus on process redesign, operational efficiency, and leveraging modern tools and analytics.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field required (or equivalent professional experience).
• 5+ years of progressive account management, client services, or retail operations leadership experience within consumer technology or telecom required.
• Ability to travel as needed (up to 25–35%).

Benefits

• Competitive annual salary.
• Weekly Pay! On-demand pay options through DailyPay.
• Comprehensive health, dental, and vision benefits; 401 (k) program with company matching.
• Paid time off and holidays.
• Partial Mobile phone & Home Internet reimbursement.
• Scholarship opportunities for employees and families.
• Employee Assistance Program and Leadership Development Program.