[Hiring] Account Specialist @Blackhawk Network

Role Description

The Account Specialist serves as a key support partner for assigned client accounts, providing day-to-day account management and operational support for gift card programs across national brands and digital distribution partners. This role works closely with Strategic Relationship Managers and Operations Account Managers to ensure client satisfaction, program execution, and ongoing portfolio optimization.

The ideal candidate is highly organized, detail-oriented, and client-focused, with the ability to manage multiple priorities while collaborating effectively across internal and external teams.

• Partner with Strategic Relationship Managers and Operations Account Managers to support overall client relationship management and account success.
• Serve as a primary day-to-day contact for client support, responding to questions, requests, and operational needs in a timely manner.
• Prepare and deliver recurring and ad hoc reports, providing accurate and actionable insights to clients and internal stakeholders.
• Act as a subject matter expert on Blackhawk products, services, and processes, ensuring clients receive effective and knowledgeable support.
• Support the onboarding of new brands and the maintenance of existing brands, including content updates, approvals, and launch coordination.
• Conduct website audits and program reviews to verify content accuracy, promotional execution, and overall customer experience.
• Collaborate with internal and external partners to support inventory management and product availability.
• Assist in troubleshooting operational and technical issues, coordinating with appropriate teams to drive resolution.
• Coordinate with cross-functional teams, including Operations, Marketing, Product, Finance, and Technology, to support client objectives and ensure successful program execution.
• Maintain accurate account documentation, records, and status updates to support effective client management.

Qualifications

• 2+ years account management experience, preferably in an eCommerce and retail setting.
• Strong organizational and project management skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Experience in account management, client services, gift cards, e-commerce, loyalty, or related industries is preferred.
• Demonstrated ability to build collaborative relationships with clients and internal stakeholders.
• Curiosity and adaptability in emerging technologies, with experience implementing and utilizing AI tools to enhance work and improve processes.

Requirements

• Pass background check and drug screen check.