[Hiring] Account Manager @Mitratech

Role Description

Build lasting partnerships and help customers turn their goals into results as an Account Manager at Mitratech. You’ll own a portfolio of customer relationships, lead renewal conversations, and uncover opportunities to grow alongside the organizations we serve. If you enjoy connecting with people, solving problems, and pairing exceptional customer care with a drive for results, this is an opportunity to make a meaningful impact.

Essential Duties & Responsibilities

• Manage customer relationships with particular focus on building strong relationships, retaining current customer revenue, and generating additional revenue.
• Build account plans on top customers that focus on mutual success and customer value.
• Develop a strong pipeline and reach annual sales and revenue retention targets.
• Manage a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and finding expansion opportunities to collaborate with the sales team on to closure.
• Assist leadership in building and maintaining a retention and new revenue forecast.
• Conduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls).
• Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point.
• Work with other customer-impacting departments to ensure our customers have a world-class and successful experience with all Mitratech’s solutions.
• Keep up to date knowledge of the industry, as well as the competitive posture of the company.

Qualifications

• Bachelor's Degree; or equivalent experience.
• A minimum of 2-4 years of sales and/or account management experience.
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person.
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving, and time management skills.
• Capable of working independently with minimal supervision and in a team environment.
• Highly effective English communication skills that convey professionalism in all written, verbal, and in-person meetings.
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges.
• Proficiency in all MS Office & Google Office applications along with AI tools.
• Travel - Up to 25%.

Benefits

• We are an equal-opportunity employer that values diversity at all levels.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.