[Hiring] Account Manager @Modal

Role Description

We're hiring the first Account Managers at Modal. You'll report to the Regional Director of Account Management and be a founding member of the team.

• This function does not exist yet. There is no playbook, no territory map, no established motion.
• You'll own a book of business from day one and build the motion at the same time — from fast-moving AI startups to large enterprise teams running critical infrastructure on Modal.
• This is a commercial role with a revenue target. You'll be measured on retention and expansion across your accounts.
• The work is technical by nature. Our customers are engineers running GPU workloads, inference, and batch jobs in production, and you need to hold your own in those conversations.

The profile we're hiring is a technical account manager:

• You have worked at companies that are deeply technical and consumption in nature.
• You bring the commercial instincts to grow revenue from an existing base and enough technical depth to know which conversation actually matters.
• You can credibly work with a CxO all the way down to a Developer.

What the Role Is

• A founding seat: Helping build the AM function with us.
• A technical customer-facing role: Working directly with Developers and ML teams on what they're building and how Modal fits.
• A book of business: Owning a set of accounts and being responsible for the revenue that comes from them.

What the Role Is Not

• A traditional post-sales role: Measured on revenue, not health scores.
• An on-call support function: Not fixing bugs or triaging tickets.
• A technical delivery role: Not implementing for the customer.
• An inherited motion: Nothing is handed to you.
• A single-lane job: Priorities go customer → company → team → me.

What You'll Achieve

• Build Modal's account management function and iterate on it as we scale the business.
• Own and deliver on a revenue target across your book of accounts.
• Grow an account's first use case, expand into a second, and drive standardization across the Modal platform.
• Get fluent enough in Modal to hold your own with engineering teams on their workloads.
• Work with Sales, Solutions Architects, FDEs, Support, and Product to grow accounts.
• Travel to customers as needed to support key accounts and drive expansion opportunities.

What You'll Need to Bring

• Customer-facing experience: You've owned a revenue target or supported a revenue target in a highly technical, consumption business.
• Technical depth: You work autonomously with Developers through CxOs and understand the core parts of the developer tech stack.
• AI builder: You're hands-on building with AI tools.
• Ownership: You run your book of business and projects like you're the CEO of it.
• Learning velocity: You operate with the mindset of what I can do today vs. let me pick this up tomorrow.
• Cross-functional partner: Low ego, easy to work with, and highly accountable.

Nice to Haves

• Experience as a Technical Account Manager, Solutions Engineer, Solutions Consultant, or similar type role.
• Certification as an engineer (ex. Computer Science Degree, Professional Bootcamps).
• Early GTM hire experience at a fast-growing startup.
• You've sat close to GPU spend, model training, or inference workloads.