[Hiring] Account Executive / Account Manager @Axial

Role Description

The go-to-market (GTM) team is Axial’s sales and account management organization, focused on winning new business and growing our existing relationships across the “sell-side” and “buy-side.” As a member of the GTM team, your primary responsibility is to execute the key tasks that support growth across our buyside and sellside members:

• Proactively engage with prospects and existing customers via phone and email.
• Manage critical processes and ensure our systems remain accurate and up to date.
• Earn our members’ trust and bolster Axial’s reputation for excellence.
• Conduct proactive outreach to Axial members whose usage of the platform is waning.
• Master Axial’s product and effectively communicate our value proposition with members.

Responsibilities

• Understand unique member investment goals and go-to-market strategies.
• Drive key KPIs around member engagement with the product.
• Deliver on account management responsibilities, including:
• Proactive prospect and member outreach to drive improved platform usage.
• 20+ connected calls a week; promptly respond to member inbound requests via email.
• Launch email campaigns to improve members' usage of the Axial platform.
• Report common product and service feedback to the appropriate internal teams.
• Salesforce admin processing including contract processing and verification.
• Help requests via phone and email.
• Attend and participate in regular internal meetings and contribute to internal projects and initiatives.

Qualifications

• Up to 10 years of professional experience.
• 2+ years of credible and demonstrated experience in a quota-carrying role within B2B sales/account management/customer success.
• Prior exposure and GTM sales/account management/customer success experience in or around investment banking, private equity, or financial services in the North American market is a strong plus.
• Exceptionally strong English written and oral communication skills.
• Referenceable history of achieving increasing levels of excellence in personal or professional settings.
• Highly responsive and organized.
• Tech-savvy, detail-oriented, eager to learn and flexible.
• Positive and professional work attitude.

Benefits

• Flexible PTO (recommend taking ~15 days a year + 11 US holidays).
• 3-4 paid trips to New York City per year.
• Hardware / Office Equipment Stipend.

Compensation

• On-Target Earnings (OTE) = Base Salary + Variable Compensation.
• Base Salary Range: $30,000 – $60,000 USD.
• Variable Compensations: Uncapped.
• Individual offers are determined based on experience, qualifications, interview performance, and geographic market.