[Hiring] User Experience Content Intern @300 Premier Healthcare Solutions, Inc.

Role Description

As a User Experience Content Intern, you will work with industry leading tools and professionals to develop member centric Online Help and Knowledge Base documentation that supports member utilization, fosters adoption, and provides comprehension of Premier Solutions.

• Enhances and clarifies the One Premier brand experience (both customer based and internal).
• Meets with course SMEs, content owners, and product directors to identify needs and priorities.
• Develops and deploys relevant content that serves the stated need of a given project and its audience.
• Reviews and edits content for brand application and clear articulation of meaning and process documentation.

Key Responsibilities

• Content Creation - 80%
  • Review and edit Knowledge Base content
  • Publishing Knowledge Base content to Salesforce and other designated outputs
  • Creation of still images and other content for use in solution documentation
• Standards / Strategy - 10%
  • Maintain an up-to-date repository of media standards for internal use.
  • Collaborate with team members during the project lifecycle to ensure the integrity of the solution is maintained through the composition of mockups/prototypes.
• Project Management - 10%
  • Meeting with content SMEs, content owners, collaborating with content team members to identify needs and priorities.
  • Manage project milestones, deadlines, and schedules for assigned projects, keeping the teams up to date with progress and decisions from concept through project completion.
  • Management of multiple projects at a time and keeping within given deadlines.

Qualifications

• High School Diploma or GED (Required)
• Currently enrolled in a technical writing, creative or educational degree program that focuses on at least one of the following:
  • Development of content through a Content Management System (CMS)
  • Content creation and editing with a solution such as MadCap Flare

Requirements

• 0 or more years of applicable experience
• Skills:
  • MadCap Flare or similar CMS
  • Content design and workflow
  • Clear articulation and proficiency in English with the ability to write professionally
• Experience:
  • Working knowledge of Cascading Style Sheets (CSS)
  • Techsmith SnagIt
  • Salesforce
  • Microsoft Office Suite
• Additional Job Requirements:
  • Remain in a stationary position for prolonged periods of time
  • Be adaptive and change priorities quickly; meet deadlines
  • Attention to detail
  • Operate computer programs and software
  • Ability to communicate effectively with audiences in person and in electronic formats.
  • Day-to-day contact with others (co-workers and/or the public)
  • Making independent decisions
  • Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Benefits

• Health, dental, vision, life and disability insurance
• 401k retirement program
• Paid time off
• Participation in Premier’s employee incentive plans
• Tuition reimbursement and professional development opportunities