[Hiring] Technical Writer & User Education Specialist @Specright Inc.

Role Description

You'll be responsible for creating, maintaining, and evolving high-quality documentation and educational content that empowers our users to understand and use our product effectively. This includes user guides, release notes, onboarding materials, FAQs, and in-app help content. This role is remote and based in the Philippines.

• Write, edit, and maintain clear, concise, and user-friendly documentation for product features, workflows, and updates.
• Collaborate with Product, Engineering, Professional Services and the Customer Education & Support teams to gather information and ensure documentation accuracy.
• Create and update onboarding materials, tutorials, and help center articles.
• Develop content strategies for new feature rollouts and ensure timely documentation updates.
• Maintain a consistent voice and tone across all user-facing content.
• Monitor user feedback and analytics to continuously improve documentation and identify content gaps.
• Contribute to internal documentation and knowledge-sharing resources as needed.
• Maintain the product help portals to ensure that it hosts the latest material.

Qualifications

• 2+ years of experience in technical writing, user education, or a similar role - preferably in a SaaS organization.
• Exceptional writing, editing, and communication skills.
• Ability to translate complex technical concepts into clear, accessible content.
• Experience with documentation tools such as Confluence, Notion, GitBook, or similar.
• Familiarity with version control systems (e.g., Git) and agile development processes is a plus.
• Comfortable working cross-functionally in a fast-paced, evolving environment.
• Experience creating video tutorials, walkthroughs, or interactive guides.
• Previous experience building and managing a knowledge base is a plus.

Requirements

• Competitive salary and benefits.
• Flexible work environment.
• Opportunity to shape the user experience of a growing product.
• A collaborative and supportive team culture.

Benefits

• Entrepreneurial culture. We're fast-paced, informal, and flat - collaboration and innovation matter more than hierarchy or fear of mistakes.
• Real impact. Your work will power AI capabilities that touch real supply chain decisions across major industries.
• Autonomy and ownership. We hire senior people and trust them to make decisions, ship fast, and continuously improve what they build.
• Global team. You'll collaborate across time zones with talented colleagues who care about craft.
• Competitive perks. Competitive salaries, flexible work hours, and a full benefits package (Medical, Vision, and Dental).

Company Description

Specright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability.

• Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more.
• Recognized as a leader in Specification Management, Specright was named to the Deloitte Fast Technology 500 list in 2024.
• One of Fast Company's Most Innovative Companies for 2023.
• Three executives honored as Supply & Demand Chain Executive Pros to Know in 2023.
• Won Food Logistics' 2022 Top Software & Technology Provider award.

We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We promote an open and relatively flat organization with an emphasis on collaboration, sharing ideas, and information. It's more important to innovate than to worry about making mistakes.

Specright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.