[Hiring] Technical Writer @emergiTEL

Role Description

Technical Writer: Focuses on translating complex technical workflows, system specs, and procedures into clear, structured, and easy-to-read documentation.

Qualifications

• Proven track record in software/SaaS technical writing, software user guide creation, and workflow mapping.
• Strong technical comprehension and ability to collaborate with developers, business analysts, and credit specialists.

Requirements

• Audit current user guides, analyze click-through rates and usage metrics, and provide a detailed gap assessment with required updates.
• Author and update user guides, job aids, and support resources for the upcoming major release.
• Audit existing CreditLens user guides, analyze usage/feedback, and identify outdated procedures or missing functionality.
• Author, update, and standardize comprehensive user guides, technical manuals, release notes, and step-by-step procedure documents for the CreditLens SaaS platform and business banking release.
• Translate complex technical system specifications and API/model updates into clear, structured, and easy-to-read documentation for end users and support teams.
• Maintain standardized, audit-ready documentation in shared repositories.

Benefits

• Immediate project/contract engagement for the initial technical guide overhaul and ongoing maintenance cycles.

Company Description

Given the fluid nature of the CreditLens SaaS platform, updates to our user guides have not been well maintained throughout the solution upgrades. A substantial overhaul of our technical guides is required in preparation for the upcoming business banking release.