[Hiring] Technical Writer @UnitedHealth Group

Role Description

The Technical Writer / Content Developer position will be responsible for the daily production of the content that over 52,000 UnitedHealth Group engineers rely on:

• Tutorials
• How-to guides
• Quick starts
• Troubleshooting content
• Release documentation for the internal Healthcare Platform knowledge site

This individual will work directly with platform engineering teams to:

• Keep documentation accurate through product changes
• Translate engineering material into clear, task-oriented guidance
• Act on reader feedback as part of the platform’s remediation loops

This role is the production engine of the knowledge team and suits a writer who can read code, ask sharp questions, and ship steadily. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Writes tutorials, how-to guides, release documentation, and troubleshooting content
• Collaborates with engineering to ensure technical accuracy
• Maintains documentation in response to product updates and customer feedback
• Creates diagrams, samples, and supporting materials

Qualifications

• 3-5+ years of technical writing experience in a software, cloud, platform engineering, or technical product environment
• 2-4+ years of experience collaborating with engineering teams, product managers, and subject matter experts within agile or matrixed environments
• 2+ years of experience using developer-oriented documentation formats such as Markdown, reStructuredText, or other lightweight markup languages
• 2+ years of experience working with Git/GitHub workflows
• 2+ years of experience producing technical diagrams, workflow visualizations, and system documentation using tools such as Mermaid, Figma, draw.io, or Visio
• 2+ years of experience with structured authoring methodologies, metadata tagging, reusable content frameworks, and content management best practices
• 2+ years of experience maintaining and updating technical documentation throughout the software development lifecycle
• 1-3+ years of experience creating developer-focused documentation

Requirements

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.