[Hiring] Technical Writer @DeepIntent

Role Description

We're looking for a skilled Technical Writer to own documentation across the full content lifecycle, from customer-facing help content and in-platform guidance to internal process documentation and UX copy. You'll work cross-functionally with product, engineering, design, marketing, and customer-facing teams to make complex systems clear and accessible for a range of audiences.

• Write and maintain external user guides, help content, and customer-facing documentation that make our product easy to understand and use.
• Develop internal process documentation and best practices content to support consistency and knowledge-sharing across teams.
• Collaborate with design teams to write clear, concise UX copy, including tooltips, error messages, and microcopy.
• Create release notes that communicate new features and product updates clearly at launch.
• Build and publish in-platform guidance, including release announcements and technical advisories.
• Train and improve AI tools, including chatbots and agents, on new and existing documentation and highly structured knowledge bases.
• Partner closely with product managers, engineers, operations, and support teams to gather information and review content.
• Own information architecture and search optimization with a clear eye on content structure so users can efficiently find the information they need.
• Maintain consistency in voice, style, and formatting across the documentation ecosystem.

Qualifications

• 2–3 years of experience in a technical writing, documentation, or content-focused role.
• Strong ability to distill complex technical concepts into clear, user-friendly language approachable for both technical and non-technical audiences.
• Demonstrated experience with information architecture, including structuring and organizing content for discoverability and ease of use.
• Proven ability to interview and work with subject-matter experts to gather information and affirm content accuracy.
• Comfort navigating ambiguity, managing multiple projects simultaneously, and meeting deadlines in a fast-moving environment.
• Familiarity with Agile or Scrum workflows, including working within sprint cycles and release cadences.
• Strong portfolio demonstrating a range of documentation types and audiences.
• Experience with or interest in AI tools, chatbot training, or prompt-based content workflows.
• Exceptional written communication and attention to detail.

Requirements

• Tools used: Intercom, Confluence, Jira, Asana, Pendo.

Benefits

• Competitive base salary plus performance-based bonus or commission.
• Comprehensive medical, dental, and vision insurance.
• 401K match program.
• Unlimited PTO policy and paid holidays.
• Remote friendly culture with flexible work options.
• Career development and advanced education support.
• WFH and internet stipends.
• Many more perks and benefits!