[Hiring] Technical Writer @Rithum

Role Description

As a Technical Writer, you are responsible for managing all aspects of the user's content development process, including information gathering, writing, and content reviews and approvals.

• Acquiring in-depth knowledge of the Rithum network, its solutions, and user needs
• Maintaining and updating existing user-facing content, including user guides, test plans, and online help
• Utilizing existing templates and tool kits to develop high-quality user-facing communications for program adoption or operational reminders
• Adhering to existing processes and procedures to ensure proper source control and systematic reporting
• Developing high-quality user-facing content, including customized setup guides, online help, product update bulletins, and email communications
• Developing high-quality content, including business process documentation, templates, and forms
• Editing content developed by fellow technical writers and other Rithum teams, as needed
• Collaborating with technical teams and project leaders to identify content needs and move content through the review and approval process
• Maintaining and examining existing standards for client-facing and internal content
• Participating in the implementation of new technologies to improve content development, management, and delivery

Qualifications

• 2+ years’ technical writing or related experience (writing samples will be required)
• Proficiency in Microsoft Office (particularly Word and Excel) and Adobe tools (including Acrobat and InDesign)
• Design tools (such as Photoshop and Illustrator)
• Collaboration and project/issue management tools (such as Jira)
• Experience using SharePoint
• Experience using Notion
• Experience using help authoring solutions (such as Salesforce)
• Experience using software that surfaces operational content to users via in-app and email messages (such as Pendo Orchestrate)
• Experience using screen capture software
• An understanding of software development (SDLC)
• Basic knowledge of HTML and CSS

Requirements

• Bachelor’s degree in a related discipline (preferred)
• Demonstrated ability to distill complex concepts into straightforward messages
• Superior oral and written communication skills, including editing/proofreading
• Ability to produce quality deliverables in a fast-paced, deadline-oriented environment
• Enthusiastic team player with excellent interpersonal skills
• Content management systems experience
• Training design and development experience
• Travel Required: Up to 10%

Benefits

• Medical, Dental and Psychology benefits
• Life insurance and disability benefits
• Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 5 paid floating holidays (new in 2026!), 2 Wellness days and 1 Paid Volunteer Day
• Voucher program for Transportation, Meals & Childcare
• Remote Working Stipend: €40/month automatically applied in payroll
• Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
• Charitable contribution match per team member