[Hiring] Technical Writer @Optro

Role Description

We are looking for a high-impact Technical Writer to join the Customer Education team at Optro. This isn't just about documenting features; it’s about translating complex technical ecosystems into seamless user journeys. You will support large-scale initiatives within the Optro Help Center, ensuring our users—from developers to end users—have the right information at the right time.

• Act as a bridge between engineering, product, and customer success.
• Proactively collaborate with SMEs across the organization to extract deep technical knowledge and translate it into accessible content.
• Get up to speed quickly on new products and complex technical architectures, becoming a functional expert in record time.
• Write and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs.
• Find creative solutions to scale documentation efforts, leveraging AI-assisted writing tools and automation.
• Organize and structure Help Center content to ensure it is easily navigable and searchable.
• Ensure all documentation aligns with Optro’s brand voice and tone, maintaining a consistent "source of truth" for all users.

Qualifications

• 5+ Years of Experience: Proven track record in technical writing within a fast-paced SaaS environment.
• Technological Agility: A self-starter who can navigate ambiguity and master complex software tools and workflows with minimal hand-holding.
• AI-Forward Mindset: Experience (or a strong interest) in using Generative AI and other automation tools to optimize the writing, editing, and formatting process.
• Stakeholder Mastery: Ability to manage expectations across various departments, balancing competing priorities and high-pressure deadlines.
• End-to-End Ownership: Strong experience owning the entire documentation lifecycle—from the initial discovery phase with SMEs to final publication and maintenance.
• Visual Communication: Experience creating infographics or diagrams to explain abstract topics and workflow processes.
• Technical Stack: Strong experience with Zendesk; familiarity with Markdown, Git, or API documentation is a plus.

Benefits

• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life (LYBL)! $200/mo for anything that enhances your life.
• Comprehensive employee health coverage (all locations).
• 401K with match (US) or pension with match (UK).
• Competitive compensation & bonus program.
• Flexible Vacation (US exempt & CA) or 25 days (UK).
• Time off for your birthday & volunteering.
• Employee resource groups.
• Opportunities for team and company-wide get-togethers!

Company Description

Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility.

• Optro is top-rated on G2.com and Gartner Peer Insights.
• We inspire each other to innovate and are proud of what we are producing.
• We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers.
• Ranked as one of the 500 fastest-growing tech companies in North America for the seventh year in a row by Deloitte!