[Hiring] Technical Writer @KnowBe4

Role Description

The Technical Writer position is responsible for creating and maintaining high-quality articles, tutorial videos, and product UI text to support KnowBe4’s products, features, and services.

• Interview subject-matter experts (SMEs), such as Product Managers, Engineers, and Marketing Managers, about product-related changes to gather information for technical documentation.
• Work with Product Managers to develop or review text for product UI.
• Attend meetings for assigned projects to represent the Product Writing team and capture any required product changes.
• Create and maintain technical documentation and tutorial video scripts for customers to support KnowBe4’s products and services.
• Act as an SME and/or peer reviewer for projects related to your assigned areas.
• Respond to internal requests for documentation additions or updates.
• Manage projects, track documentation changes, and collaborate during the product development process using Jira.
• Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, and more.
• Track any updates/changes to KnowBe4’s products and services in our change log and release notes.
• Partner with AI tools to improve efficiency and speed in your day-to-day tasks.

Qualifications

• Bachelor’s Degree (Technical Communication, English, or related field preferred).
• Minimum 1 year experience in technical writing or process creation.
• Minimum 1 year experience in UX writing (preferred but not required).
• Experience using AI technology (such as Gemini) to improve efficiency with day-to-day tasks.
• Excellent verbal and written communications (grammar, spelling, sentence structure) and proofreading skills.
• Ability to present and break down complex technical concepts in an easy-to-understand manner.
• Basic knowledge of HTML preferred.
• Self-motivated with excellent time management and organization skills.
• Ability to write collaboratively or independently.
• Ability to adjust to shifting priorities in a fast-paced environment.
• Familiarity with writing English for a global audience.
• Knowledge of Zendesk, Google Docs, and Jira preferred.
• Experience with Agile software development methodology preferred.

Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement.
• Certification completion bonuses.
• Modern, high-tech, and fun work environment.