Role Description
The Technical Writer will support the Physical Security Systems organization by developing, maintaining, and improving documentation, training, and knowledge management resources across a global security program.
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Identify, evaluate, and document critical information assets, including procedures, standard operating procedures (SOPs), process documentation, job-related training materials, and certification content.
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Create standardized, scalable documentation frameworks that improve efficiency, drive consistency, and support global team growth.
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Collaborate closely with subject matter experts (SMEs), engineering teams, consultants, and stakeholders across geographically distributed teams to ensure accurate, high-quality content is delivered across multiple formats.
Qualifications
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Bachelorโs degree in Technical Writing, Education, Communications, or related field โ OR 5+ years of relevant experience
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5+ years of experience in technical documentation, curriculum development, or training content creation
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Experience developing and maintaining documentation in Confluence or similar collaborative documentation platforms
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Experience writing SOPs and technical documentation for enterprise or OCI site environments
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Demonstrated experience applying structured style guides (Microsoft Style Guide or equivalent)
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Excellent written and verbal communication skills
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Strong presentation and facilitation skills
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Experience leading projects independently
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Ability to work effectively in fast-paced, evolving environments
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Experience working with geographically distributed teams
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Strong attention to detail
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Ability to simplify complex technical concepts for diverse user groups
Requirements
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Masterโs degree in Education, Technical Writing, or related field (preferred)
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Familiarity with HTML, CSS, Articulate, Jira, or related tools (preferred)
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Experience developing certification exams and competency evaluations (preferred)
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Strong understanding of instructional design principles (preferred)
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Knowledge of psychometric principles in exam development (preferred)
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Exceptional editing and proofreading skills (preferred)
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Strong analytical skills and data-driven decision-making ability (preferred)
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Experience in physical security systems or enterprise technology environments (preferred)
Benefits
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Medical, Dental, Vision
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401(k) with company match
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Paid Time Off
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Career Growth Opportunities
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Retirement plan
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Employer-provided medical and dental coverage
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Company-paid life insurance
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Voluntary life and disability insurance
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Employee assistance plan
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Securitas Saves discount program
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Paid holidays
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Paid time away from work