[Hiring] Technical Writer @TMA Systems

Role Description

Produce high-quality documentation that contributes to the overall success of our products.

• Obtain a deep understanding of the products and the documentation requirements for multiple software applications around the world
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Write easy-to-understand user interface text, online help, release notes, and developer guides
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests and design specifications
• Translate complex product information into simple, polished, and engaging content
• Write about technical subjects for technical and nontechnical audiences
• Test and update existing software and documentation
• Adhere to and update in-house style guide
• Create infographics and screenshot markups
• Create and build out user assistance infrastructure, including how-to sections, FAQs, and Help sections
• Update, edit, and proofread written materials such as product manuals, user manuals, how-to guides, and FAQs
• Work closely with subject matter experts, engineers, developers, and product marketing team on new development

Qualifications

• Bachelor’s Degree and at least 5 years of industry experience

Requirements

• Advanced knowledge of technical writing software documentation
• Excellent problem-solving ability and attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Ability to handle multiple projects simultaneously, with an eye for prioritization
• Excellent written skills in English
• Advanced knowledge of Microsoft Office
• Basic familiarity with software development
• Facility with documentation publishing software, such as MadCap Flare, RoboHelp, ZenDesk, or Wikis

Work Environment

• Work is remote