[Hiring] Storyteller / Health Communications Writer @Smile Train

Role Description

As Smile Train’s Storyteller/Health Communications writer, you will serve as support to the organization’s communications outputs, increase our brand’s visibility, and establish and maintain a strong positive image of Smile Train. In this position, you will be responsible for consistently improving and implementing communications strategies and internal and external communications to bolster the brand’s reputation.

• Identify favorable press opportunities.
• Create internal communications protocols to ensure the efficient flow of information.
• Reach out to influencers and other media representatives to secure coverage of the company’s programs, campaigns, and initiatives.
• Develop creative articles and stories.

Key Responsibilities

• Develop a high-impact media relations strategy to build the brand profile and strengthen the organization’s reputation.
• Generate written and digital materials for presentations and promotional events—pitches, press releases, talking points.
• Generate thought leadership articles for publication in strategic traditional and digital outlets.
• Support the development of campaigns that raise brand awareness and promote individual products, services, and events within Smile Train.
• Assist in the research of reporters, media outlets, and publicity opportunities to secure media coverage.
• Create and maintain media lists, press contacts, and email distribution lists.
• Monitor, analyze and communicate PR results on a regular basis.
• Plan and coordinate events aimed at creating relationships and favorable impressions with the public and Smile Train’s ecosystem.
• Keep the PR team informed of industry trends that directly impact Smile Train’s work, adapting strategies as necessary.

Qualifications

• Knowledge of and experience in communications, public relations and/or marketing.
• A natural, empathetic storyteller with excellent communication skills.
• Demonstrated ability to work under pressure in a fast-paced and multi-timeline environment.
• Demonstrated skills in assessing and implementing communications strategy in large institutions.
• Experience in designing and implementing short and long-term strategic marketing and/or PR plans.
• Ability to work in a multi-cultural environment.
• Demonstrate Smile Train’s core values, contributing to fostering equity and a sense of belonging.

Requirements

• A Bachelor’s degree in Communications, Marketing, English, Public Relations or a related field.
• Minimum five (5) years of experience in Corporate Communications or related field.
• Fluency in written and spoken English and French.
• Proficiency in applications such as Microsoft Office.

Preferred Education and Experience

• A Master’s degree in Communications, Public Relations, journalism, Marketing or a related field is an advantage.
• Experience in healthcare in Africa is preferred.
• Experience in development in Africa is preferred.
• Experience in using Canva or any video/audio editing software.

Additional Eligibility Qualifications

• Excellent interpersonal and communication (oral, written, presentation) skills.

Compensation

$1500-1800 USD Monthly

Travel

Ability to work across countries and travel extensively.

Benefits

• Meaningful Work – Be part of work that creates meaningful, lasting impact.
• We’ve Got You Covered – Enjoy a generous stipend towards medical expenses.
• Rest and Recharge - Enjoy a generous vacation package, paid holidays, and sick time.
• Family Matters - Paid parental leave for important life moments.
• Learn and Grow - Annual professional development stipend.
• Work Your Way – Remote work model built for connection, balance, and impact.
• Travel the World – Opportunities for domestic and international travel.

Application Process

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV and a cover letter explaining why you would be a good fit for Smile Train and this role. Only those who provide a cover letter as directed will be considered.