[Hiring] Senior Technical Writer @Referral Board

Role Description

We are seeking a Senior Technical Writer to join a team of writers dedicated to our most sophisticated search and AI capabilities! You'll act as a lead contributor and collaborator, bridging the gap between our core engine developers and the global community of data scientists and engineers building the next generation of AI-powered applications.

From vector embeddings to Retrieval-Augmented Generation, you will share stewardship of the narrative for how the world implements Search AI at scale.

What You Will Be Doing:

• Work within a dedicated docs team to co-own documentation for the latest features, including vector search, NLP tasks, and LLM integrations.
• Translate raw engineering specifications and under-the-hood mechanics into high-quality tutorials, API references, and conceptual guides that align with team-wide standards.
• Partner with fellow writers to organize complex, multi-layered technical content, ensuring a seamless and logical experience for both beginner developers and expert data scientists.
• Contribute to our shared Git-based doc workflow, using Markdown and static site generators to maintain a high-velocity documentation pipeline.
• Deep-dive into the product by testing API endpoints, while providing thoughtful, constructive feedback through peer review to ensure our documentation is production-ready.
• Work closely with Engineering, Product Marketing, and Support to deliver a consistent, developer-centric narrative that reflects the voice of the docs team.

Qualifications

• 5+ years in a SaaS or Developer-focused environment writing customer-facing documentation.
• A deep understanding of the technical writing craft and how to lead content strategy.
• Deep Expertise in Search & AI: A solid grasp of vector embeddings, NLP, and the nuances of integrating Large Language Models into a search stack.
• API Documentation Mastery: Proficiency in documenting RESTful APIs and are comfortable using tools like Postman or cURL to test endpoints and explain complex request/response schemas.
• Technical Proficiency: Can read and understand code snippets in Python (specifically for ML libraries) and JSON (for Elasticsearch queries and ingest pipeline configurations).
• Strong Information Architecture Skills: Organization of large, interrelated technical content so it remains scannable and logical for developers at different experience levels and data scientists.
• Collaborative Spirit: Ability to work in a distributed team environment, enjoying the process of peer review and shared ownership to reach a common goal.

Bonus Points

• Experience with Elasticsearch or other vector database technologies.
• Experience contributing to Open Source projects.
• Happy working on the command line and writing basic scripts to automate tasks.

Benefits

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Embracing parenthood with a minimum of 16 weeks of parental leave.