[Hiring] Senior Documentation Lead @Sophos

Role Description

We are seeking a detail-oriented and proactive Documentation Governance Lead (Level 3) to oversee and optimize our internal documentation ecosystem supporting our MDR operations. This role is pivotal in establishing and maintaining a single source of truth for all organizational documentation. The ideal candidate will design, implement, and enforce documentation standards and governance controls, leveraging AI agents and large language models to identify gaps, audit quality, generate insights, and continuously improve documentation. You will collaborate with cross-functional teams to organize, enhance, and maintain our knowledge base, driving efficiency, reducing information silos, and enabling scalable growth.

• Oversee the creation, organization, and maintenance of internal wiki content.
• Design and implement documentation standards, templates, and governance policies.
• Conduct regular audits to identify and eliminate redundant or conflicting information.
• Review and edit documentation for clarity, accuracy, completeness, and relevance.
• Provide training and ongoing support to team members and stakeholders.
• Identify and implement opportunities to enhance documentation workflows.
• Monitor and report on key performance indicators (KPIs).
• Minimize risks associated with outdated or inaccurate documentation.
• Leverage AI agents and large language models to audit, evaluate, and enhance documentation.

Qualifications

• Bachelor’s degree in information management, Technical Writing, Communications, Computer Science, or a related field (or equivalent professional experience).
• 3-5 years of experience in documentation management, knowledge base administration, or a similar role.
• Proven track record in developing and implementing documentation standards, governance frameworks, and controls in a collaborative environment.
• Strong understanding of information architecture, content management principles, and best practices for maintaining a single source of truth.
• Experience conducting audits, quality reviews, and process improvements for documentation systems.
• Excellent communication, collaboration, and stakeholder management skills.
• Familiarity with emerging tools and automation for knowledge management.
• Strong attention to detail, organizational skills, and ability to prioritize multiple initiatives in a fast-paced environment.

Requirements

• Proficiency in Confluence administration, including macros, plugins, blueprints, and integration with Atlassian tools.
• Familiarity with technical writing tools (e.g., Markdown, HTML) and content management systems.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced, cross-functional team environment.
• Knowledge of compliance standards (e.g., ISO 9001, ISO 27001 / ISO 27002) or industry-specific regulations relevant to documentation governance.
• Certification in technical writing, information architecture, or wiki products is a plus.

Benefits

• Base salary ranges from $71,000 to $118,000.
• Additional compensation including bonus eligibility and a comprehensive benefits package.

Company Description

• Sophos operates a remote-first working model.
• Employee-led diversity and inclusion networks.
• Annual charity and fundraising initiatives.
• Global employee sustainability initiatives.
• Global fitness and trivia competitions.
• Global wellbeing days for employees.
• Monthly wellbeing webinars and training.