[Hiring] Senior Developer Experience Writer @Ably

Role Description

Thousands of developers around the world use Ably's SDKs and APIs to power realtime features in their applications. The Developer Experience team is responsible for ensuring that Ably is a platform that exemplifies great developer experience, and is a reference point that other companies aspire to.

As our Senior Developer Experience Writer, you’ll be contributing directly to this goal; helping developers to quickly understand Ably, build confidently and ultimately succeed with the platform. At its core, this is an AI-focused role; you’ll be in charge of setting up the foundations that empower engineers to produce first-class developer documentation with AI at scale. You’ll use AI to automate checks, maintain quality, and allow for rapid iteration in the content itself, as well as in the documentation platform. You’ll still be setting the standards for technical content across the business, and using your expertise to shape the information architecture.

This is a modern take on technical writing; you’ll be using AI to both increase your own output, whilst also increasing the velocity of other contributors. The same core values still apply though - ensuring that users can quickly understand and succeed with Ably.

Day to day you will

• Use AI to produce quality content.
• Write reusable prompts and skills that docs contributors can use to ensure their content meets Ably’s quality standards.
• Define and uphold content standards.
• Build engaging educational content templates.
• Empower engineers to write great content.
• Champion effective AI use.
• Maintain and elevate the docs platform.

Qualifications

• Proven success creating technical content for developers, such as documentation, API references and guides; with a portfolio that others have visibly learned from.
• Experience reviewing and giving feedback on technical writing, with the ability to coach others to improve their craft.
• Experience and a desire to work in an AI-forward environment. Experience in automation, working with agents and producing quality content at scale is a bonus.
• Experience of using AI tools as a core part of your workflow for writing, research and coding, as well as understanding their output and limitations.
• Familiarity with APIs, SDKs, and modern web development tools, with the ability to read, write and reason about code examples in at least one programming language (ideally JavaScript).
• Strong instincts for developer experience, particularly around onboarding, and a genuine desire to produce experiences that delight developers.
• A proactive, self-directed mindset with the ability to take ownership of projects end to end, from ideation through to completion.
• Experience at a startup or growth-stage company, or the adaptability to thrive in a fast-paced, agile environment with a focus on rapid iteration, with excellent communication and cross-functional collaboration skills.

Bonus points if you have

• Experience in maintaining and shaping a documentation platform or developer portal.
• Familiarity with information architecture principles and content strategy.
• Familiarity with git-driven workflows for managing content changes.
• Some knowledge or understanding of event-driven architecture.

Benefits

• A remote-first and flexible work environment.
• Equity through our EMI share options programme.
• Enhanced holiday allowance of 28 days of paid annual leave.
• Enhanced parental leave package.
• Home workstation budget of £500 on joining (and £150 p/a thereafter).
• Personal learning and development budget of £1000 annually, and 5% L&D time during working hours.
• Private healthcare with BUPA.
• Medical cash plan to cover a range of medical and dental costs.
• Mental wellbeing coaching and counselling from Self Space.
• Monthly wellbeing budget via Juno.
• Life assurance and income protection.
• Access to Tech & Cycle to Work schemes.
• Weekly snack allowance for our end-of-week “Need To Know” meeting.
• A fully-paid one-month sabbatical after five years with Ably.

Diversity, Inclusion & Belonging at Ably

We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity.

If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not.