[Hiring] Principal Technical Writer @LivePerson
Mar 29, 2025 - LivePerson is hiring a remote Principal Technical Writer. đź’¸ Salary: unspecified. đź“ŤLocation: India.
Role Description
This candidate will join the Conversational Cloud Core Product team and play a pivotal role in shaping how our customers understand and utilize our platform spanning all the core products from Digital to Voice channels, Consumer Experiences over Web, Mobile App, SMS, WhatsApp, Google, Apple, Social channels, Brands experiences such as our workspaces and Copilot experiences, Integrations and more. You'll collaborate closely with cross-functional teams, including Product, UX, Engineering, to create comprehensive documentation that educates and guides users through the implementation, customization, and optimization of our solutions.
- Lead the creation of high-quality technical documentation, including user guides, API references, developer documentation, and tutorials, ensuring accuracy, clarity, and consistency.
- Champion a user-centric approach to documentation by understanding the needs, challenges, and preferences of our diverse user base, and tailoring content accordingly.
- Collaborate closely with Product Managers, Engineers, UX Designers, and other stakeholders to gather information and insights, and translate technical concepts into user-friendly documentation.
- Proactively identify opportunities to improve existing documentation, tools, and processes, and drive initiatives to enhance the overall effectiveness and usability of our documentation.
- Conduct reviews and audits of documentation to ensure accuracy, completeness, and adherence to company standards and industry best practices.
- Provide training and support to internal teams and external partners on documentation tools, processes, and best practices.
- Share knowledge and expertise with the wider team through presentations, workshops, and other internal channels, fostering a culture of learning and collaboration.
Qualifications
- Bachelor's degree in Technical Communication, English, Computer Science, or a related field (Master's degree preferred).
- 12+ years of experience in technical writing, with a focus on software documentation, preferably in the SaaS or AI industry.
- Proven track record of creating clear, concise, and engaging technical documentation for both technical and non-technical audiences.
- Strong understanding of software development methodologies, APIs, SDKs, and other technical concepts.
- Proficiency in documentation tools and technologies such as Markdown, Git, JIRA, Confluence, and content management systems.
- Excellent communication, collaboration, and problem-solving skills.
- Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment.
- Passion for learning new technologies and staying up-to-date with industry trends and best practices.
Benefits
- Health: medical, dental, and vision
- Time away: vacation and holidays
- Equal opportunity employer
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| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
India
|
|
Job Type
unspecified
|
Posted
Mar 29, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
