[Hiring] P&C Content Designer @Alera Group

Role Description

Join Alera Group's Transformation Office and help shape the future of how our Property & Casualty teams work. As a P&C Content Designer, you'll create the training materials, process documentation, and user resources that support our enterprise platforms and business processes. Your work will help colleagues confidently adopt new systems, standardize workflows, and drive successful transformation across the organization.

Responsibilities

• Design and maintain training materials, user guides, job aids, and quick reference resources for Applied Epic and other P&C platforms.
• Develop standard operating procedures (SOPs), process maps, and workflow documentation that support enterprise business processes.
• Translate complex system functionality into clear, user-friendly content for diverse audiences.
• Partner with subject matter experts, business leaders, and configuration teams to document new processes and system updates.
• Support system implementations, conversions, and continuous improvement initiatives.
• Maintain the enterprise learning library and ensure content remains accurate, current, and aligned with organizational standards.

Qualifications

• Required: Bachelor's degree or equivalent work experience.
• 5+ years of content development, technical writing, instructional design, or related experience.
• 3+ years delivering technical or business systems training.
• Strong understanding of Property & Casualty insurance operations.
• Excellent written, verbal, and presentation skills.
• Experience creating documentation and learning materials using Microsoft Office and other learning technologies.
• Ability to simplify complex technical concepts into engaging, easy-to-understand content.
• Preferred: Experience supporting Applied Epic implementations or enterprise system transformations.
• Experience developing SOPs, workflow documentation, and process maps.
• Knowledge of change management and user adoption best practices.

Requirements

• Compensation: $60.00 to $75.00 an hour.

Benefits

• Competitive salary.
• Comprehensive medical, dental, vision, life, and disability insurance.
• 401(k) with company-sponsored benefits.
• Generous paid time off and company holidays.
• Professional development through Alera Group Academy.
• Opportunity to play a key role in Alera Group's enterprise transformation.
• Collaborative environment with opportunities to grow your career.

Additional Information

This is a full-time, exempt position with occasional travel to Alera Group offices as needed. Success in this role requires exceptional attention to detail, strong collaboration skills, and a passion for creating content that helps colleagues succeed through change.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

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