[Hiring] Lead Technical Writer @Cisco

Role Description

This is a remote U.S. based role, requiring work within the East Coast Time Zone. Preference will be given to candidates from East Coast locations.

In this role, you will primarily support Cisco Hypershield and related security and networking capabilities. You will join a small, collaborative documentation team where you can:

• Create, update, and maintain technical documentation for Cisco Hypershield, Isovalent technologies, and related enterprise solutions.
• Lead end-to-end technical documentation efforts for Hypershield networking and security solutions, including concepts, tutorials, operational documentation, technical references, training materials, and guides.
• Partner with engineering, solution architects, product management, and other subject-matter experts to translate complex technical concepts into clear and accurate documentation.
• Work directly with products and technical environments to understand workflows, validate documentation, and identify gaps or areas for improvement.
• Develop content for audiences with different levels of technical experience, including security engineers, network operations teams, platform teams, field engineers, and customers.
• Help evolve documentation practices, information architecture, and developer content standards across the team.
• Collaborate effectively with peers across a geographically distributed team, with regular overlap during East Coast Time (EST/EDT) business hours.

Qualifications

• Bachelor’s degree in Technical Communication, Computer Science, Engineering, or a related field with 15+ years of related experience; or a Master’s degree with 12+ years of related experience; or a PhD with 8+ years of related experience.
• 8+ years of experience as a Technical Writer supporting enterprise software products.
• Experience providing technical leadership for documentation initiatives, including driving documentation projects end-to-end, coordinating with technical stakeholders, and managing documentation deliverables across the product lifecycle.
• Experience with networking, security, or cloud-native technologies, such as Kubernetes, Docker, Mesos, or similar container and cloud-native technologies.
• Experience creating user guides, technical documentation, and other content for enterprise users.

Preferred Qualifications

• Hands-on experience with Kubernetes, including working with deployed applications, clusters, configurations, troubleshooting, or lab environments.
• Experience with documentation frameworks and tools such as Sphinx, Hugo, Read the Docs, Markdown, or reStructuredText.
• Experience using GitHub, Git, or similar version-control workflows for documentation.
• Experience collaborating with engineers and other subject-matter experts to translate technical knowledge into clear, accurate documentation.
• Demonstrated written and verbal communication skills, including the ability to communicate technical concepts clearly to audiences with varying levels of technical experience.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness.
• 16 days of paid vacation time per full calendar year for non-exempt employees.
• Flexible vacation time off program for exempt employees.
• 80 hours of sick time off provided on hire date and each January 1st thereafter.
• Optional 10 paid days per full calendar year to volunteer.