[Hiring] Documentation Specialist @Luminare Health

Role Description

The overall purpose of the Documentation Specialist is to analyze, document, organize, and publish policies, procedures, and guidelines for internal Operations Divisions. Responsibilities include:

• Working with internal and external customers to gain acceptance and consensus.
• Supporting efforts to improve content taxonomies and content organization.
• Staging and publishing new and revised records on approval applications.
• Securing cooperation of appropriate levels of authority.
• Consulting with local content owners to ensure standards, templates, and publishing protocol are followed.
• Supporting content organization and standardization efforts that lead to improved search efficiency and improved usability.

Qualifications

• One or more years experience with corporate content management, knowledge management, and policy and procedural research, writing, and storage.
• Experience with documenting software projects.
• Proven ability to be effective in a position requiring a high degree of self-direction, initiative, sound decision-making, good organizational skills, and the ability to meet tight deadlines.
• Strong customer service focus.
• Clear and concise verbal and written communication skills.
• Consulting and analytical skills.
• Sound inductive and deductive reasoning.
• Ability to work with others to analyze information and evaluate results to identify appropriate solutions.
• Developing solutions to meet individual and departmental goals.
• Strong presentation, interpersonal, organizational, and analytical skills.
• Strong technical writing and content skills with the ability to relay complex information.
• PC proficiency to include Word, Excel, PowerPoint, or other document and web-based applications or tools.

Requirements

• Bachelor’s degree or equivalent work experience required.
• Familiarity with Content Management Systems or Knowledge Management Systems.
• One (1) year content management/knowledge management experience in a corporate or business setting.
• One (1) year healthcare insurance operations experience.
• Aptitude to learn Luminare Health operations and technical terminology.
• Ability to work with multiple internal and external customers, senior management, and subject matter experts (SME).
• Familiarity with emerging content/knowledge organization models and practices in the industry.

Benefits

• Health and wellness benefits.
• 401(k) savings plan.
• Pension plan.
• Paid time off.
• Paid parental leave.
• Disability insurance.
• Supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Other incentives.

Pay Transparency Statement

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan.

Min to Max Range: $49,500.00 - $92,800.00. Exact compensation may vary based on skills, experience, and location.