[Hiring] Documentation Specialist @Highlight Technologies

Role Description

Highlight is seeking a documentation specialist with experience in Crystal Reports 2020 to support GSA's Fine Arts Systems database team. This position is remote, 9-5 EST.

• Gathers and writes technical documents for the installation, operation, and maintenance of information systems in a clear and concise language.
• Writes technical documents, procedures manuals, service manuals, and related technical publications.
• Ensures that technical documents are written in a clear, readable format which can be understood by technical and non-technical personnel.
• Reviews, performs quality assurance, and edits established materials as needed.
• Acquires and verifies knowledge by working closely with users.
• Ensures conformance to existing standards by revising text and making recommendations to changes in scope where necessary.
• Ensures the appropriate use of technical terminology in IT related documents.
• Works with users and IT staff to understand existing and planned technologies and standards.
• Writes or edits documentation to include materials for reports, manuals, briefings, proposals, instructional materials, catalogs, and software and hardware documentation.
• Researches and resolves application production problems.
• Assists in the gathering and production of requirements for releases, enhancements, and/or upgrades.
• Produces or assists in the production of project/product documents or artifacts as required by the specific software development lifecycle.
• Provides ongoing support in the development of new and updated training that meets the GSA’s standards, e-learning course development and training support, and live and/or webinar train-the-trainer training sessions relating to all aspects of course development.

Qualifications

• A Bachelor’s degree and at least two (2) years of experience; or
• At least four (4) years of specialized experience (no degree requirement).
• Experience with Crystal Reports 2020.

Company Description

For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.

Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake.

We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to fostering diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.